Senior Consultant – Service Improvement
2 weeks ago
Senior Consultant – Service Improvement & Business Growth
Senior Consultant – Service Improvement & Business GrowthApply remote type Hybrid: Work in Office Part-Time locations HKG-Hong Kong-Central Plaza time type Full time posted on Posted 6 Days Ago job requisition id R0030771
It's fun to work at a company where people truly believe in what they are doing
Job Description:
About the Role:
We are seeking a highly strategic and execution-focused Consultant to work closely with our SVP in driving key transformation initiatives, service excellence and support business growth. This role is ideal for a dynamic professional with a blend of consulting, operational, and business development experience in legal services, professional services, or a similar industry with the ability and flexibility to roll up their sleeves to get the job done. The ideal candidate will have a strong background in consultancy, business development, and technology adoption, with the ability to evangelize new products and services to both internal teams and clients.
Key Responsibilities:
Service & Consultancy Excellence:
- Assess current service delivery models and implement improvements to enhance client satisfaction.
- Mentor and upskill consultants within the team to elevate overall consultancy capabilities.
- Develop best practices and frameworks to ensure consistent, high-quality client engagements.
Business Development & Thought Leadership:
- Identify and develop new business opportunities through networking and strategic initiatives.
- Act as a thought leader, providing insights through white papers, webinars, and industry events.
- Collaborate with sales and marketing teams to position the company as a leader in the industry.
Operational Efficiency & Problem-Solving:
- Identify inefficiencies and areas for process optimization within the business.
- Troubleshoot service delivery challenges and implement practical solutions.
- Enhance internal collaboration and knowledge-sharing to improve productivity.
Digital Transformation & Technology Adoption:
- Support clients in their digital transformation journey by advising on emerging technologies.
- Drive technology adoption internally to improve efficiency and service delivery.
- Evangelize new products and services, ensuring the team and clients understand their value and impact.
Qualifications & Experience:
- Proven experience in consulting, service improvement, and business development.
- Strong understanding of digital transformation, emerging technologies, and innovation trends.
- Excellent communication, coaching, and leadership skills.
- Ability to analyze complex business challenges and provide strategic solutions.
- Experience with process optimization, technology adoption, and change management.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
About UsEpiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq's subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.
We strive for a cohesive, collaborative environment that focuses on group achievement.
With over 8,000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.
-
Financial Services Consultant
2 weeks ago
Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full timeJob Overview:As a Financial Services Consultant, you will play a critical role in delivering consistent quality services to customers and achieving sales targets.Key Responsibilities:Promote loan products to new and existing customers via outbound telemarketing.Collaborate with managers to enhance marketing campaigns and provide feedback.Meet sales targets...
-
Senior Consultant
2 weeks ago
Hong Kong Island, Hong Kong SAR China Acclime Full timeParticipate in risk and compliance engagements such as corporate governance, internal audit, internal control review, IT audit, fraud investigation and listing rules / SFO / SOX compliance review for MNC and listed clients in Hong Kong, Singapore, the U.S., etc.Obtain a good understanding of business operations, processes, controls and IT...
-
Senior Site Engineering Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China APT ENGINEERING CONSULTANT LIMITED Full timeCompany Overview:Apt Engineering Consultant Limited is a leading engineering consultancy firm providing expert services in Civil, Structural and Geotechnical engineering.We are seeking a highly skilled and experienced Senior Site Engineering Manager to join our team.
-
Consultant/Senior Consultant
2 days ago
Hong Kong Island, Hong Kong SAR China Sia Full timeConsultant/Senior Consultant - Risk & Regulatory ComplianceSia Partners is a next-generation consulting firm focused on delivering superior value and tangible results to its clients as they navigate the digital revolution. With over 2,800 consultants in 18 countries, we will generate an annual turnover of USD 420 million for the current fiscal year. Our...
-
Service Transformation Consultant
2 weeks ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeService Transformation ConsultantJoin us as a Service Transformation Consultant at Classy Wheeler Limited and help shape the future of our network service solutions provider team.About the Role:Develop and drive operational strategies to achieve exceptional service delivery.Lead and deliver KPI and business metrics results across multiple contact...
-
Financial Services Consultant
2 weeks ago
Hong Kong Island, Hong Kong SAR China Capgemini Invent Full timeAs the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in nearly 40 studios and more than 60 offices around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and...
-
Senior Managing Consultant Services
1 week ago
Hong Kong Island, Hong Kong SAR China MasterCard Full timeAbout the RoleWe are looking for a Senior Managing Consultant to join our team in Hong Kong. As a Senior Managing Consultant, you will be responsible for providing strategic solutions to clients, building strong relationships with senior executives, and driving business growth.You will work closely with the core payment team to identify client needs and...
-
Business Process Improvement Consultant
2 weeks ago
Hong Kong Island, Hong Kong SAR China ZPEED Recruitment Full timeZPEED Recruitment is seeking an experienced ERP Consultant to lead our clients' ERP implementation projects. The ideal candidate will have a deep understanding of business processes and be able to determine clients' needs and provide tailored solutions.Key Skills and Qualifications:Bachelor's degree in Computer Science, Information Technology, Business...
-
Senior Consultant
1 week ago
Hong Kong Island, Hong Kong SAR China Typhoon Consulting Full timeDirect message the job poster from Typhoon ConsultingBusiness Strategy & Transformation @ Typhoon Consulting | MSc in ManagementYou must be based in Hong Kong.About the Company - Typhoon Consulting is a boutique management consultancy founded in 2012 with an innovative culture. We are the first consultancy to start in Hong Kong and expand West, challenging...
-
Financial Services Consultant
2 weeks ago
Hong Kong Island, Hong Kong SAR China China Securities (International) Finance Holding Company Limited Full timeFinancial Services ConsultantChina Securities (International) Finance Holding Company Limited is seeking a skilled Financial Services Consultant to support senior sales and develop strategies to enhance client satisfaction and loyalty.About the RoleDevelop and implement strategies to enhance client satisfaction and loyalty;Provide comprehensive financial...
-
Consulting Services Manager
2 weeks ago
Hong Kong Island, Hong Kong SAR China Schneider Electric Full timeJob DescriptionResponsibilities:Collaborate with sales teams to pursue consulting services opportunities through consultative selling strategies.Promote EcoConsult consulting services and manage business opportunities effectively.Lead a team of consultants and service engineers to deliver consulting services.Coordinate with cross-functional and...
-
Senior Consultant
2 weeks ago
Hong Kong Island, Hong Kong SAR China Capco Full timeCapco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the...
-
Senior Consultant
2 weeks ago
Hong Kong Island, Hong Kong SAR China FTI Consulting, Inc Full timeFTI Consulting is the world's leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world's leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct...
-
Service Management and Improvement Lead
2 weeks ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeService Management ProfessionalWe seek an experienced service management professional to lead our IT service delivery operations in Hong Kong. The ideal candidate will possess a deep understanding of service management principles, customer relationship management, and process improvement methodologies.Main AccountabilitiesDevelop and implement service level...
-
Senior Business Consultant
2 weeks ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeAbout UsClassy Wheeler Limited is a regional IT consultancy and service solutions provider.We are seeking a highly motivated and experienced Senior Business Consultant to join our team.The successful candidate will be responsible for supporting the Client Service Lead to originate, shape and drive winning strategic deals.The ideal candidate will have a...
-
Service Improvement Coordinator
2 weeks ago
Hong Kong Island, Hong Kong SAR China Hong Kong Airlines Ltd Full timeJob DescriptionWe are seeking a highly skilled Audit and Compliance Officer to join our team.The successful candidate will conduct on-site inspections and service quality audits, document and report audit findings, and support the analysis of service trends.Responsibilities:Conduct thorough audits of ground operations, cabin services, and customer-facing...
-
Consultant/ Senior Consultant
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Capco Full timeAre you interested in expanding your consulting exposure? Do you want to move away from an operations role and make an impact on the business?Do you often feel like processes and ways of working could be better or more efficient?Capco is a global management consultancy specializing in driving transformation across investment banking, securities services, and...
-
Consultant/ Senior Consultant
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Capco Full timeAre you interested in expanding your consulting exposure? Do you want to move away from an operations role and make an impact on the business? Do you often feel like processes and ways of working could be better or more efficient? Capco is a global management consultancy specializing in driving transformation across investment banking, securities services,...
-
Team Manager
6 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Parco Consultant Company Full timeHong Kong SARParco Consultant Company Hong Kong SARJoin UsWe're seeking dedicated sales and marketing professionals, as well as senior management individuals, who are eager to broaden their business development experience in legacy planning, risk management, estate planning, and wealth management.Who We WelcomeCandidates with backgrounds in sales marketing,...
-
Senior Consulting Expert
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BRG Full timeBerkeley Research Group (BRG) is a global expert services and consulting firm that delivers exceptional results for clients in the areas of antitrust and competition policy, complex damages, finance, healthcare, intellectual property, restructuring, valuation, and workforce issues. Our experts provide sophisticated economic, financial, and analytical advice...