Assistant Manager, Change

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

Job Responsibilities:

  • Stand up Programmes – Clearly articulate the Problem Statement, Solution, How to Measure Success, Current Operating Model, Target Operating Model, Scoping & Phasing, Prioritization Criteria, Roles & Responsibilities, and Implementation Plan.
  • Engage Senior Stakeholders for Business Decision – Clearly present the Questions, Options, Pros & Cons of each option. Document the decision clearly.
  • Propose sensible solutions and validate them with stakeholders when there is little guidance on "who needs to do what by when".
  • Counter-suggest alternative approaches when facing resistance or limitations.
  • Ensure progress by running workstream working groups or agile scrum teams.
  • Regularly showcase the progress via SteerCo meetings or agile end-of-sprint showcases.
  • When designing CoM/ToM, work closely with solution architects and business process owners to identify workable solutions.
  • Wear a customer lens, take a step back, and think "what are the customers' needs?"
  • Design customer journeys for each touchpoint – incl. UXUI design, Comms layout design and copywriting uplift (SMS, Email, Policy Documents, Renewal/Change/Acquisition/Claim Documents)

Job Requirements:

  • Proven record of strong programme management skill in transformation programmes
  • Proven record of strong CX designer skill and customer journey revamp
  • Highly structured, organized, logical and proactive
  • Short and succinct in communication
  • Able to operate under pressure. Keep a positive vibe and maintain positive working relationships with a wide range of stakeholders
  • Energetic to drive change
  • Can-do spirit. Comfortable walking in the dark and making things happen
  • Strong sense of ownership
  • Flexible and adaptive to be able to work on various tasks of different nature, and pick up new skills when necessary

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great

Join us as we constantly explore new ways to protect our customers and the planet.

  • Location(s): HK - Hong Kong


  • Hong Kong, Central and Western District, Hong Kong SAR China Philip Morris International Full time

    Be part of a game-changing journey at PMI. We're revolutionizing our business to pave the way for a smoke-free future. With this transformation comes great opportunities. Wherever you join us, you'll have the freedom to innovate, drive better solutions, and advance your career in various directions.R&D plays a crucial role in our vision to introduce a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mercer Full time

    SUMMARYHealth and benefits consultants work with a wide range of companies to help them assess, develop and deploy strategies, programs and initiatives to improve the health and wellness of their employees. H&B consultants advise clients on best practices, financial management, compliance, communication and administration of health and benefit plans. With a...

  • Assistant Manager

    2 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    Our client is a renowned global insurance company with a presence in over 50 countries. The Group is now seeking an Assistant Manager - EB claims to join the team in Hong Kong, covering Group Life and Group Medical claims.The key responsibilities for this position are as follows:Process and adjudicate Group Life and Group Medical claims professionally and...


  • Hong Kong, Central and Western District, Hong Kong SAR China hktservice Full time

    Permanent / Full time /Office BasedLocation: Telecom House Join our team and be part of the revolution in software-defined networking JOB SUMMARY:As we continue to expand and invest in digital automation and innovation, we are seeking a highly motivated Assistant Manager, Voice Engineering to support our expanding business. If you are passionate about...

  • Executive Assistant

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.our client is a prestigious luxury brand known for our exquisite craftsmanship, timeless elegance, and unparalleled customer experience. Currently seeking a highly motivated and professional Executive Assistant to join our dynamic team. As an Executive Assistant, you will provide comprehensive administrative support to our senior...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSH Management Services Full time

    The Hongkong and Shanghai Hotels (owner and operator of The Peninsula Hotels, The Repulse Bay and many high-profile assets globally) is seeking to hire an Assistant Manager, Logistics to join the Information Technology Department, based in our office located in Wong Chuk Hang, Hong Kong. This role will assist in managing procurement process and various...

  • Assistant Manager

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    Responsibilities:Handle all types of policy alterations, policy servicing, new business and claims applicationsefficiently and effectively in accordance with the requirements of standard procedures, regulatory compliance, contract provisions and SLA pledged.Participate in company projects end-to-end or as assigned such as performing UAT of new production...


  • Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.Our client is a prominent fully licensed bank in the Hong Kong marketabout the team.You will be joining the Risk Management Team, which boasts a sizable team and a friendly cultureabout the job.Develop, review, and update bank credit policies, procedures, and guidelines in compliance with statutory and regulatory requirements as well as the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    About the CompanyOur client is a reputable listed property group with diversified property portfolios across Hong Kong market. They develop, own and operate iconic retail and complex. With hiring expansion, they are now inviting the Assistant Leasing Manager to join their team.About the jobManage key tenants relationship for the mid scale commercial mixed...


  • Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.Our client is the world's leading luxury fashion house covering ready to wear, leather goods and accessories. They have significant presence and footprint across prime locations in Hong Kong. To cope with their expansions and business prospect, they are currently looking for a Assistant Analytics Manager to join and bring in new the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hays APAC Full time

    Life Insurance | Assistant Manager, Investment Accounting | Young, Energetic CultureYour new companyA Global Life Insurance firm with strong presence in Asia, China and Europe is looking for an Assistant Manager to support on Investment Accounting responsibilities. With upcoming expansion plans, they are looking for an eager and diligent candidate boasting...

  • Assistant Manager

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job Summary As a key member of Zurich's Partnership team to assist Business Development Manager in developing win-win solutions and relationship for Zurich's partners and promoting business growth in Zurich's partnership channel The role needs to be passionate about delivering the compelling marketing initiatives and to be sales-driven and data-driven to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mercer Full time

    Mercer Hong Kong's Wealth team is seeking candidates for the following position based in the Hong Kong office:Assistant Account Manager/ Account ManagerWhat to expect?Health and benefits consultants collaborate with various companies to enhance employee health and wellness through strategies and initiatives.Offering advice on best practices, financial...


  • Hong Kong, Central and Western District, Hong Kong SAR China APAC Michael Page Full time

    Excellent opportunity for a candidate who has experience in Financial Analysis and Management Accounting functions. Our client offers attractive salary and great career progress for potential candidate who wants to explore their career in FMCG Industry.Client DetailsOur client is a Japanese FMCG company who focus on wholesales and retail with different...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Prudential's MissionAt Prudential, we are dedicated to being supportive partners in every stage of life and ensuring a secure future for all. Our mission guides our actions, fostering a culture that values diversity and promotes inclusivity among our team members, clients, and partners. We offer a platform for our employees to excel, contribute significantly...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hays APAC Full time

    Assistant Manager, Investment Accounting & Operations | Work-Life Balance | $50K + BonusYour new company A Leading Chinese Financial Services firm is flourishing and rapidly expanding with new business across the Greater Bay Area. With new headcount across the business, they are hiring a Assistant Manager, Investment Accounting & Operations. Offering a...


  • Hong Kong, Central and Western District, Hong Kong SAR China APAC Michael Page Full time

    Welcome candidates with experience in sales support and operations A great opportunity if you're looking to join a global company with a well known brand name.Client DetailsOur client is a multinational conglomerate and one of the world's largest technology company. They are currently looking for a Sales Management Officer to join their dynamic...


  • Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time

    Based in Hong Kong, the Assistant Compliance Manager – Northeast Asia ("NEA") is responsible for the compliance function of NEA, reporting to the Compliance Manager NEA. He/she will:Define and rollout the GRC Controls Framework and the wider internal governance, in conjunction with Maisons and Functions stakeholders in NEA, APAC Region and the Richemont...


  • Hong Kong, Central and Western District, Hong Kong SAR China Aegon Full time

    Responsibilities Prepare and perform IFRS 17 financial results and corresponding analysis as needed.Prepare and develop source of earnings analysis to provide insight on inforce profitability.Prepare appropriate data and SoX controls for reporting processPerform sensitivities and budget work per expected timelineHelp in support initiatives of various...


  • Hong Kong, Central and Western District, Hong Kong SAR China APAC Michael Page Full time

    The successful candidate will be responsible for carrying out the daily financial planning and analysis duties Client DetailsOur client is a listed manufacturer with strong brand recognitionDescriptionTimely compile the financial and management report for management reviewWork collaboratively with various internal parties in the region to acquire or provide...