PMCS Operations

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GENERAL DUTIES & RESPONSIBILITIES

• Manages one or more information systems functions for a specific user group/functional area, e.g., credit/debit card line of business, NYCE network for a site or the entire organization to provide adequate technical support for new product or process developments, production and product problems or to identify possible new areas for technical exploration.

• Leads or sponsors technology projects, researches and applies best practices to processes and procedures as appropriate and evaluates how new technologies, products and techniques can meet future technology needs.

• Consults with management to analyze information technology needs and determine scope, objectives, and priorities of technical projects, technical systems capacity, budgeting requirements and IT acquisitions.

• Drives translation of product strategy and business owner expectations into long-range systems projects/plans with priority recommendations.

• Makes development recommendations to business owners based on experience with client expectations and issues. Notifies business owners of potential technical or operational constraints including performance implications.

• Develops financial estimates for operating and/or capital expenses expected from meeting team deliverable including financial forecasting, purchasing decisions and staffing related costs for new or existing products or company initiatives.

• Assigns and monitors work of project team providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed. May manage small projects or sub-projects.

• Develops, implements and monitors information technology standards, practices, procedures and controls to maximize efficiency and support platform compatibility and ensure data integrity, security and legal and regulatory compliance.

• Coordinates delivery of services to user groups and ensures IT service is uninterrupted.

• Directs and provides day-to-day expertise, coaching and leadership to management/supervisory team and staff for areas including information systems design and development, systems planning, programming, operations, architecture, data processing, data security, networks, systems support and/or analysis. Provides leadership for area of responsibility including planning, coaching, recruiting, selection, performance development and mentoring.

• Researches and evaluates new technologies, products and techniques that could meet future technology needs.

• Participates in disaster recovery/business continuity activities as needed.

• May negotiate and/or contract with consultants, technical personnel and vendors for services and products.

• May define and/or negotiate service level agreements for technology operations.

• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
Bachelor's degree in computer scienceor information systems or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• In-depth knowledge of principles, theories, practices and techniques for making activities related to planning, managing and implementing software projects and programs

• Broad subject matter knowledge of user group for practical application of system characteristics

• Broad knowledge of architecture of enterprise level information technology hardware, e.g., WAN, LAN and computer systems and peripherals and software platforms

• Broad knowledge of practices, guidelines and procedures for planning, implementing and monitoring enterprise level information technology hardware and operating system infrastructures

• Broad knowledge of information technology functions including information systems design and development, systems planning, programming, operations, architecture, data processing, data security, networks, systems support and analysis

• Broad knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture

• Broad knowledge of emerging technology issues and trends

• Knowledge of FIS products and services

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Excellent decision-making, problem-solving, organization, prioritization, team-building and conflict and time management skills

• Is resourceful and proactive in gathering information and sharing ideas

• Strategic thinker with demonstrated sound business judgment, understanding of business purpose of each project and decision making within that context

• Proven project management skills of multiple large and/or complex projects, i.e., projects involving many activities and deliverables or that have a major impact risk/value to the organization

• Skill in the design, implementation, maintenance and day-to-day operation of information technology infrastructure components, e.g., LAN, WAN, computer systems and peripherals

• Demonstrated customer-focused leadership ability

• Demonstrated ability to effectively complete budget preparation, cost management

• Ability to proactively address difficult issues and effectively handle demanding or upset clients

• Ability to effectively allocate resources to available finances and workforce to meet the plan

• Ability to drive a flexible staffing model capable of reacting quickly to fluctuations in demand

• Ability to champion cross-functional process improvement efforts and leverage innovations across projects

FIS JOB LEVEL DESCRIPTION
Senior level management role. Typically responsible for managing one or more information systems functions for a specific user group/functional area, e.g., credit/debit card line of business, NYCE network for a data center, multiple lines of business, or part of a division. Accountable for client satisfaction related to the product or initiative for the cross-organizational, companion areas and ensuring coordination between those groups. Responsible for diligent review and understanding of policy and methodology in order to drive the most efficient execution of deliverables in meeting client and FIS business expectations. Must have an excellent understanding of the FIS business strategy and how the product or initiative contributes to FIS' goals. Resolves issues and contributes to business unit/area development. Directly responsible for managing a staff of six or more direct reports, including managers, supervisors and individual contributors in systems planning, design, implementation, organization, and/or operation. Manages forty or more overall subordinates. Works closely with directors on departmental issues. Has very wide latitude for decision-making. Typically requires more than ten years of related information systems experience with at least three years of leadership responsibility. May require seven or more years of experience managing high-visibility IT projects.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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