Senior Officer

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

about the company.

Our client is a leading Chinese insurance company specializing in life insurance products, and they are seeking a highly skilled and experienced Senior Policy Administration Officer to join our dynamic team. If you have a strong background in policy administration within the life insurance industry and a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity.

about the job.

Manage and administer life insurance policies, including new policy issuance, policy endorsements, renewals, and policy changes, ensuring accuracy, completeness, and adherence to company policies and regulatory guidelines.Review and analyze policy documents, applications, and endorsements to ensure compliance with underwriting guidelines and regulatory requirements.Handle complex policy-related inquiries and provide exceptional customer service to policyholders, agents, and internal stakeholders, addressing their queries, concerns, and requests in a timely and professional manner.Collaborate closely with the underwriting team to ensure accurate and efficient policy processing, including data entry, premium calculations, and policy document preparation.Perform policy audits and quality checks to identify and rectify any discrepancies or errors in policy administration processes.Stay updated on industry trends, regulatory changes, and best practices related to policy administration and life insurance products.Assist in the development and implementation of policy administration procedures and workflows, contributing to process improvement initiatives to enhance operational efficiency.Provide training and guidance to junior staff members, ensuring their professional development and adherence to established policies and procedures.
skills & experiences required. Bachelor's degree in insurance, finance, or a related field.Proven experience in policy administration within the life insurance industry, preferably in a senior or supervisory role.In-depth knowledge of life insurance products, policy administration processes, and regulatory requirements.Familiarity with insurance policy management systems and software.Strong analytical skills with a keen eye for detail, ensuring accuracy and compliance in policy administration tasks.Excellent communication and interpersonal skills, with the ability to handle complex inquiries and provide exceptional customer service.Sound understanding of underwriting guidelines and practices within the life insurance industry.Ability to work efficiently under pressure, manage multiple tasks simultaneously, and meet deadlines.Proficiency in both written and spoken Chinese (Mandarin) and English is required. To apply online, please click on the link. Alternatively, for a confidential discussion please contact Coco Ng on or email:
skills no additional skills required
qualifications no additional qualifications required
education Associate Degree/Diploma
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