Business Systems Analyst

Found in: Talent HK C2 - 1 week ago


Hong Kong, Hong Kong SAR China Company 78 - Manulife Investment Management International Holdings Limited (MIMIHL) Full time

Description

The Business Systems Analyst will be responsible for supporting and maintaining a critical digital wealth platform (iFUNDS) as it expands to several countries within Asia. We are looking for someone who is creative with good attention to detail, proactive, curious, analytical with a strong background in customer service and a good understanding of wealth and asset management systems.

As a BSA, the successful candidate will be a liaison between internal/external customers, business partners, and project teams to ensure that new enhancements are successfully transitioned to support and that production issues are resolved within SLAs. Working with a global support team, the successful candidate will troubleshoot production defects and work with project teams to develop and deliver innovative solutions and take part in ongoing process/solution improvements. This is a role based in Hong Kong

Main role responsibilities include:

· Triaging requests, analysis and defining of user requirements

· Performing technical analysis to resolve production incidents

· Coordinating work efforts among globally located members of an agile team

· Ensuring adherence to quality standards and audit compliance

· Track and produce key metrics for the team and develop strategies to increase efficiency

· Consistently apply the concept of continuous improvement

· Work collaboratively with project teams to ensure solutions are well understood and effectively transitioned to support

· Act as a bridge between business stakeholders, developers and support personnel to ensure issues are resolved within SLAs

· Coordinate incident and problem intake and product release processes

Job Requirements:

· Preferred: Degree holder in computer science, computer engineering, mathematics and/or statistics or equivalent; CSM or PSM or PMP certified

· Ability to learn quickly and independently

· Strong communication skills and attention to detail

· Ability to work under pressure in a rapidly changing environment

· Action-oriented and able to manage multiple tasks and meet assigned deadlines

· Strong communication skills in English and Cantonese;

· Minimum 2 years experience in BA/Systems Analyst role

Technical Skills:

· Web technologies: Nodejs, React, Java

· Workflow tools: JIRA, ServiceNow

· Database tools: SQL, MongoDB

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer



  • Hong Kong, Hong Kong SAR China TEKsystems Hong Kong Full time

    Business System Analyst Our client, a global luxury retail institution, is currently looking to implement a completely new supply chain system into their ERP. This regional project will look to standardize the platform on the group level, followed by implementation into each of the local markets. Our client is looking for a seasoned business system...

  • Systems Analyst

    Found in: Talent HK C2 - 1 week ago


    Hong Kong, Hong Kong SAR China Gammon Full time

    Systems Analyst Responsibilities: Ensure adequate support and maintenance of responsible Systems, including technical upgrades and functional enhancements. Provide user support, troubleshoot issues, and collaborate with end users, IT teammates, and vendors for issue resolution. Lead project implementation activities, including business requirement...

  • Business Analyst

    Found in: beBee jobs HK - 3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.my client is a financial institute looking for a Business Analyst to participate in their upcoming projectabout the will be joining the BA team working closely with business and technical teams, enabling the IT and project teams to develop high quality solutionsabout the job.gathering business requirements from users / stakeholders,...

  • System Analyst, ERP

    Found in: Talent HK C2 - 1 week ago


    Hong Kong, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full time

    We're seeking a ERP System Analyst with 2+ years' experience to join and consult for a leader in the Resorts & Gaming industry. As a key member of the functions team, the ERP System Analyst will help support and perform day-to-day operations of for the client's ERP system, including system configuration, installation, data entry and troubleshooting....

  • Business System Analyst – Finance

    Found in: Talent HK C2 - 2 days ago


    Hong Kong, Hong Kong SAR China CHANEL Full time

    Job Purpose:   The Business System Analyst will act as a bridge between the Finance Business Services team, the Technology & Digital Services teams, and the external vendors. He / She will collaborate with stakeholders and Finance business process owners to perform process analysis and requirements gathering to identify and design efficient and...

  • Business Analyst

    Found in: beBee S HK - 3 weeks ago


    Hong Kong, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.my client is a financial institute looking for a Business Analyst to participate in their upcoming projectabout the team.you will be joining the BA team working closely with business and technical teams, enabling the IT and project teams to develop high quality solutionsabout the job.gathering business requirements from users /...

  • Business Analyst

    Found in: beBee S HK - 3 weeks ago


    Hong Kong, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.my client is a financial institute looking for a Business Analyst to participate in their upcoming projectabout the team.you will be joining the BA team working closely with business and technical teams, enabling the IT and project teams to develop high quality solutionsabout the job.gathering business requirements from users /...

  • System Analyst/Analyst Programmer.

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China The Career Works Limited Full time

    Our client, a leading banking company, is currently seeking to hire a System Analyst/Analyst Programmer.Responsibilities: Gathers and analysis business needs with users. Evaluates and recommend software packages and solution to meet business needs. Review and provide recommendation on application software improvement. Designs, supervises development and...

  • Business System Analyst – Finance

    Found in: Talent HK C2 - 2 days ago


    Hong Kong, Hong Kong SAR China CHANEL Full time

    Job Purpose:   The Business System Analyst will act as a bridge between the Finance Business Services team, the Technology & Digital Services teams, and the external vendors. He / She will collaborate with stakeholders and Finance business process owners to perform process analysis and requirements gathering to identify and design efficient and...

  • Business Analyst

    Found in: Talent HK C2 - 1 week ago


    Hong Kong, Hong Kong SAR China Kerry eCommerce Limited Full time

    Responsibilities Work closely with business and operation users to deliver new technology solutions to e-commerce industry; Communicate with customers, mainly international enterprises & start-ups, for project requirements; Perform gap analysis to check the compatibility of the existing system infrastructure with the new business requirements; Provide...

  • IT Finance Business Analyst

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full time

    My client a Prominent Insurance firm is seeking a talented Technical Business Analyst to join their team and contribute to their innovative Finance & Actuarial ecosystem. They are focused on standardizing, modernizing, and centralizing their finance and actuarial processes. The Future Finance Programme aims to achieve this by modernizing our technology...

  • Analyst Programmer

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China The Career Works Limited Full time

    Our client a Large Commercial Bank is looking to hire Analyst Programmer /System Analyst -IT Application, Investment & Payment Product.Responsibilities: Gathers and analysis business needs with users.Evaluates and recommend software packages and solution to meet business needs.Review and provide recommendation on application software improvement. Designs,...

  • Business Analyst

    Found in: beBee jobs HK - 3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Cognizant Technology Solutions Full time

    Job Title: Business AnalystJob Description:· Experience in working in Insurance Domain · Comprehensive understanding of insurance Industry Trends & Strategies.· Demonstrated Business Analysis skills - working on projects in Insurance domain.· Design thinking and ability to work in fast paced and ambiguous situations· Comprehensive understanding of...

  • Business Analyst

    Found in: Talent HK C2 - 1 week ago


    Hong Kong, Hong Kong SAR China Cognizant Full time

    Job Title: Business Analyst Job Description: ·Experience in working in Insurance Domain ·Comprehensive understanding of insurance Industry Trends & Strategies. ·Demonstrated Business Analysis skills - working on projects in Insurance domain. ·Design thinking and ability to work in fast paced and ambiguous situations ·Comprehensive...

  • System Analyst

    Found in: beBee jobs HK - 2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.my client is a financial institution which offers pension products, also is one of the largest trust companies in Hong the will be joining the develpoment team on developing company's system about the job.Analyzes user requirements and produce quality system design for multi-tiered .Net applications System development and maintenance for...

  • Business Analyst

    3 weeks ago


    Hong Kong, Hong Kong SAR China TEKsystems Hong Kong Full time

    Business Analyst Our client, a leading banking institution, is looking for an experienced business analyst to join their team and lead the delivery of multiple card-re. As they have a dedicated IT team, they are currently looking for a business anaylst to drive the end-to-end delivery of the workstreams. You will serve as the main PoC between the...

  • Business Analyst

    3 weeks ago


    Hong Kong, Hong Kong SAR China Cognizant Full time

    Job Title: Business Analyst Job Description: • Experience in working in Insurance Domain • Comprehensive understanding of insurance Industry Trends & Strategies. • Demonstrated Business Analysis skills - working on projects in Insurance domain. • Design thinking and ability to work in fast paced and ambiguous situations •...

  • Business Analyst

    2 weeks ago


    Hong Kong, Hong Kong SAR China ECMS (Asia) Full time

    About the job Our client, a large and high-profile enterprise organization, is currently looking for a skilled Business Analyst (SAP SuccessFactors) with experience in communicating between business and technology teams for their HR transformation programme. Responsibilities of the Role: • Collaborate with stakeholders to understand business needs...

  • Business Analyst

    3 weeks ago


    Hong Kong, Hong Kong SAR China TEKsystems Hong Kong Full time

    Job Highlights - Business Analyst - Leading Insurance Company - Large Scale Financial Project Exposure - Agile Methodology - WFH Job Description Our client, a leading insruance MNC, is looking for a Business Analyst to join their team to work on one of their biggest projects. This project involves a large number of stakeholders. This BA will work on...

  • Business Analyst

    3 weeks ago


    Hong Kong, Hong Kong SAR China TEKsystems Hong Kong Full time

    Business Analyst Our client, a leading financial instituion, is currently looking to develop and implement a new cybersecurity solution into their enterprise environment. This project will solidify the scope of the project, followed by the development and implementation of the multi-year roadmap. Our client is looking for an experienced business analyst...