Senior Officer, Projects

1 month ago


Hong Kong, Hong Kong SAR China Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job focus on enablement and maintenance of digital platforms of policy servicing, which including but not limited to:
•Digitization projects focused on enhancing end-to-end journey on digital platforms
•Utilizing data analytics to improve platform usage and optimize straight-through processing
•Providing support for production issues and handling suer inquiries related to the digital platforms

Complete all assigned work tasks which assigned by solutions manager / assistant solutions manager in order to support the project implementation and delivery by following the prescribed standard and timeline.

Job Descriptions:

Execute user acceptance test, document test results and communicate the results to both IT and business users for rectification / verification Carry out business impact assessment, assist solutions manager & business users to define system testing scenarios, prepare test cases and expected outputs Gather business requirements, perform analysis to evaluate the information gathered and help business users define application workflow / system enhancement areas to address end users’ business needs as well as being customer focused, perform cost-benefit analysis for proposed system enhancement Responsible for project documentations which are clearly defined and in sufficient detail for system implementation Ensure all change requests from end users / IT are managed and approved in accordance with project methodology

Job Requirements:

Degree holder in any discipline At least 2 years relevant working experience in Business Analysis (exposure in insurance / financial industry is definitely as assets) Good command in verbal and written English and Chinese (Cantonese is a must). Mandarin is an advanage. Knowledge of life insurance products and operations (preferrable) Knowledge of project management skills and tools Proficiency in Microsoft Office (including Excel, PowerPoint, Word) Experience in data analysis tools is a plus  UI/UX and quality assurance experience is an advantage Good negotiation, communication, and interpersonal skills Good analytical, problem solving and presentation skills with positive and proactive mindset Ability to understand customer needs and translate internal facing and technical information to customer-friendly language Strong sense of ownership, proactive, able to complete tasks with minimal supervision while being a good team player

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