GCR Devices

Overview

In Consumer Sales Organization (CSO) we are a global team at Microsoft responsible for sales across Devices & Creativity (Windows, Microsoft 365, and Surface) and Gaming. CSO puts the consumer at the center, helping them discover, learn, and buy through direct and partner channels in over 120 countries around the world. Our team works with ecosystem partners and internal business groups to drive digital excellence and e-commerce capability, as well as accelerate cloud and subscription adoption. Together, we win by delivering compelling at-home and on-the-go experiences combining intelligent edge devices and services that create Microsoft fans for life. 

The Devices & Creativity Sales Partner Account Manager for the GCR markets is responsible for the sales through retailers, distributors and mobile operators of all Devices & Creativity products – M365, Windows Consumer, Surface, and Accessories. This sales role works with channel partners to provide sales leadership by transforming the partners' business models and providing operational support expertise to drive Microsoft's strategy and enable the partner to grow their business.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required/Minimum Qualifications:

12+ years of experience in partner management, sales, business development, or related roles in the technology industry. Bachelor's Degree in Business Administration, Engineering, or related field.OR a Master degree with 10+ years of relevant experience. 3+ years of experience with planning, budgeting, and project management activities. In-depth knowledge and understanding of the Hong Kong and Taiwan markets, including existing sales channels, consumer behavior, and competitive landscape. Has strong partnership with HK/TW channels, with familiarity in HK/TW business Track record of HK/TW GTM plan, sales delivery and execution. Retail partner account management with proven business operational excellence and sales results. Driving long-term sustainable sales growth with partners. Delivery on Quarterly and Annual Account Budgeted Revenue. Fluent in Cantonese, Mandarin, and proficient in English communication in a multinational organization

Additional or Preferred Qualifications:

Work experience in Consumer Electronics/IT ecosystem with a focus on devices and services sales across consumer segments.

Skills:

Entrepreneurial and innovative thinking to identify and execute business opportunities. Ability to analyze sales data, draw relevant conclusions, and develop accurate business plans and forecasts. Possess high standards for performance and compliance. Ability to influence multiple stakeholder groups effectively. Must be able to effectively articulate technology and product positioning to internal audiences and channel partners. Professional sales and negotiations training. Familiarity with Customer Relationship Management platforms.

Responsibilities

The HK/TW Sales Manager plays a pivotal role in driving sales growth and market expansion in the Hong Kong and Taiwan regions, covering strategic accounts, offline distributor development and e-commerce platforms. This multifaceted role requires strategic planning, effective partner engagement, and collaboration across internal teams to achieve revenue targets and enhance Microsoft's presence in the region.

Distribution Development

Develop and execute joint partner account plans with offline distributors to meet sales targets and ensure alignment with Microsoft's goals.Coordinate with internal stakeholders on plan execution, SKU assortment portfolio, and promotional activities.Negotiate and execute programs and promotions with distributors, ensuring compliance with guidelines.Facilitate distributor relationships with Microsoft Supply Chain and Operations to ensure order book quality and forecasting accuracy.Lead cross-team collaboration to support distributors, sharing business plans and driving actions internally.Identify opportunities for distributors to upgrade business capabilities based on market trends and evolution.

E-commerce Platform Development

Proactively cultivate and influence e-commerce platforms to maximize business impact for Microsoft.Understand partners' strategies for business development and align Microsoft's seasonal plans accordingly.Drive growth initiatives and align transformation efforts with partner objectives.Utilize data analytics tools to analyze online sales performance and optimize product assortment, pricing, and promotional activities.Collaborate with digital marketing teams to develop and execute traffic plans, online marketing campaigns, and paid media optimization strategies.Manage product listings, pricing, and inventory levels on e-commerce platforms to enhance online visibility and conversion rates.

Strategic Account Development

Develop comprehensive sales strategies to expand Microsoft's presence in Hong Kong and Taiwan, aligning with overall company objectives.Understand partner capabilities, competitors, and market trends to inform strategic decision-making.Drive a focus on growth and proactively align growth transformation initiatives with Microsoft's strategic priorities.Build trusted relationships with partners to deliver mutual growth and ensure alignment of strategic priorities.Develop action plans to improve partner satisfaction scores based on feedback and insights.Collaborate effectively with other Microsoft field teams to maximize partner business opportunities. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

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