Sales Operations Assistant Manager

2 months ago

Hong Kong, Hong Kong SAR China Cartier Full time

POSITION SUMMARY

Responsible for overseeing the entire sales operation including order processes, product enquiries, inventory management, and product replenishment. The role also supports the commercial team in executing strategic tasks, challenges the status quo, and acts as a sparring partner across the business. The position involves leading and managing teams, analyzing business trends, driving continuous improvement initiatives, and working closely with various departments, especially in-store teams, to ensure flawless execution across all operations.

RESPONSIBILITIES

Supply, Replenishment, and Stock Management

Collaborate with internal departments to plan and allocate products, ensuring inventory levels align with stock targets and support sales objectives.

Evaluate stock levels and manage replenishment orders according to assortment and inventory policies for each boutique/POS, ensuring adequate stock to meet sales demands.

Collect and analyze qualitative feedback on product performance from boutique/POS and adjust assortments in collaboration with the Supply & Demand Planning and Commercial teams.

Prepare and analyze sales reports to identify risks and opportunities, formulating strategies to re-balance stock and optimize sales per boutique/POS.

Liaise with logistics to coordinate inbound and outbound deliveries, ensuring compliance with local regulations, and accommodating business activities such as festivals or events.

Oversee sales administration tasks, including sales order management (creation, modification, cancellation), stock allocation priorities, invoicing, consignment, and returns.

Support new boutique/event/POS openings, ensuring seamless system setup and smooth operational start.

Handle ad hoc projects as assigned.

Enquiries and Firm Orders

Monitor the enquiry flow, ensuring timely responses to all requests from boutique/POS and coordinating with relevant parties to assess product availability and lead times.

Oversee and follow up on firm orders, managing the process from the warehouse to final delivery, ensuring committed delivery dates are met for the end client.

Management and Leadership

Lead, develop, and manage a cross-functional team to ensure operational excellence and collaboration across departments.

Act as a mentor and sparring partner to store managers and teams, supporting them in problem-solving, decision-making, and challenging the status quo to drive performance improvement.

Provide ongoing feedback, training, and development opportunities to the team, fostering a culture of continuous learning and improvement.

Continuous Improvement & Process Optimization

Regularly review and assess existing processes to identify inefficiencies or opportunities for improvement across all operational functions.

Lead and participate in continuous improvement initiatives, driving efficiency gains through process redesign, automation, and best practice implementation.

Implement new tools, technologies, and methodologies that enhance operational performance, service quality, and productivity.

Business Trend Analysis & Strategic Insight

Perform in-depth sales data analysis to track business trends, identifying risks and opportunities and making data-driven recommendations to senior leadership.

Present analytical insights to key stakeholders, delivering clear, actionable strategies to improve inventory management, sales performance, and profitability.

Collaborate with top management to refine business strategy, leveraging your insights and acting as a sparring partner to challenge the status quo and drive innovative solutions.

Operational Support and Field Presence

Spend significant time in boutiques/POS, working closely with store teams to understand operational challenges, provide hands-on support, and align on product needs and inventory management.

Build strong relationships with boutique teams to ensure they are equipped with the necessary tools, products, and strategies to achieve their sales targets.

Presentation & Communication Skills

Develop and deliver presentations to communicate findings, proposals, and strategies to both internal teams and senior leadership, effectively translating complex data into actionable insights.

Ensure smooth communication between boutiques, the supply chain, and internal departments, fostering an environment of transparency and collaboration.

REQUIRED COMPETENCIES

Education

University graduate, preferably with a degree in Business, Supply Chain, Operations, or related fields.

Experience

Minimum 6 years of experience in Customer Service, Sales Administration, Demand Planning, or related fields.

Proven track record in team management and leadership, with experience in process optimization, continuous improvement initiatives, and working closely with cross-functional teams (commercial, supply chain, and logistics).

Strong experience in business trend analysis and using data to drive strategic decision-making.

Demonstrated experience working as a sparring partner with senior management, challenging the status quo, and driving innovative solutions within the organization.

Specific Competencies

IT savvy with advanced proficiency in SAP, Microsoft Excel, and Business Intelligence (BI) Tools (, Power BI).

Strong presentation and communication skills, capable of delivering clear, data-driven insights to various stakeholders, including senior management.

Proven ability to spend significant time in operational environments (, boutiques/POS) to provide hands-on support and implement process improvements.

Languages

Fluent in English

Fluent in Cantonese

Required Interpersonal and Behavioral Competencies

Excellent communication skills: Able to articulate complex ideas clearly and effectively across different teams and levels of the organization.

Team player and leader: Experience in managing teams, fostering collaboration, and developing talent within a high-performance environment.

Customer-focused: Dedicated to understanding and addressing customer needs, both internal (boutiques/POS) and external.

Analytical and detail-oriented: Strong ability to analyze sales trends, operational performance, and business metrics to identify opportunities for improvement.

Self-motivated and flexible: Able to take initiative and adapt to changing priorities or environments.

Autonomous, reactive, and proactive: Able to work independently while anticipating challenges and proactively addressing them.

  • Sales Operations Assistant Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time

    Job SummaryAs a Sales Operations Assistant Manager at Cartier, you will play a crucial role in overseeing the entire sales operation, including order processes, product enquiries, inventory management, and product replenishment. You will support the commercial team in executing strategic tasks, challenge the status quo, and act as a sparring partner across...

  • Assistant Manager, Global Sales Operations

    6 months ago

    Hong Kong, Hong Kong SAR China Shangri-La Full time

    Shangri-La Group Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage. Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and...

  • Global Sales Operations Assistant Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    Shangri-La GroupAs a global leader in luxury hospitality, Shangri-La Group is dedicated to delivering exceptional service and experiences to our guests. We are seeking an Assistant Manager, Global Sales Operations to support our hotels and regions in leveraging sales tools and systems to drive business growth.Key Responsibilities:Support hotels, regions, and...

  • Global Sales Operations Assistant Manager

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    Delivering Exceptional Sales PerformanceAt Shangri-La Group, we are committed to delivering exceptional sales performance through innovative solutions and best-in-class processes.As an Assistant Manager, Global Sales Operations, you will play a critical role in supporting our hotels and regions in utilizing sales tools and systems, such as Delphi, Sales...

  • Assistant Manager, Channel Operations and Sales Support

    6 months ago

    Hong Kong, Hong Kong SAR China Sun Life Full time

    Job Description : Job Responsibilities Provide extensive sales and administrative support to the sales team, including preparing sales reports, coordinating broker events, assist in the development and implementation of sales strategies and campaigns. Partner with Business Development Managers to manage relationships with insurance brokers & foster...

  • Sales Manager Assistant

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Unilever Full time

    Job DescriptionAs a Sales Manager Assistant, you will play a key role in achieving sales and KPI targets with our Strategic Partners and Partner customers. Your responsibilities will include preparing sales analysis to understand and monitor business situations, conducting regular business reviews and visits to key customers, and assisting the sales manager...

  • Sales Manager Assistant

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryAs a Sales Manager Assistant, you will be responsible for handling customer inquiries and lead requests for locally driven groups with rooms (10-300 peak room nights) within predefined group sales parameters outside the sales office. You will work with customers to align preferences and actively up-sell each business opportunity to maximize...

  • Assistant Sales Manager

    6 months ago

    Hong Kong, Hong Kong SAR China Unilever Full time

    Achieve sales and KPI targets with the respective Strategic Partner/ Partner customers Prepare sales analysis to understand and monitor business situation Conduct regular business reviews and visits to key customers to ensure sales delivery Assist sales manager to improve the management of wholesale market and distribution network by developing sales...

  • Sales / Operations Manager

    2 months ago

    hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

    Our client, a well-known Chinese-based company with business in food processing, logistics, and resources recycling, is urgently seeking a Sales/Operation Manager to join their expanding team in Hong Kong. Job Description To grow and lead the sales and operations department and identify business and operation improvement areas. To prepare process improvement...

  • Assistant Sales Manager

    5 months ago

    Hong Kong, Hong Kong SAR China Marriott International Full time

    JOB SUMMARY Handles customer inquiries and lead requests for locally driven groups with rooms (., 10-300 peak room nights) within predefined group sales parameters outside the sales office. Works with customers to align preferences and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is...

  • Sales Operations Coordinator

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

    Job Summary:We are seeking a highly motivated and organized Sales Support Specialist to join our team at China Mobile Hong Kong Co. Ltd. The successful candidate will be responsible for providing daily operation support to our frontline sales staff, ensuring smooth execution of sales operations, and analyzing sales performance data to inform business...

  • Assistant Manager, Event Sales

    6 months ago

    Hong Kong, Hong Kong SAR China West Kowloon Full time

    M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong’s West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold...

  • Insurance Sales Operations Lead

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

    We offer an attractive salary, with a range of $65,000 - $85,000 per annum, along with benefits including MPF, group life and group medical insurance.Job OverviewSun Life is seeking an experienced Channel Brokerage Manager to join our team. As an integral member of our operations team, you will play a crucial role in supporting our sales team and driving...

  • Assistant Business Operations Manager

    6 months ago

    Hong Kong, Hong Kong SAR China China Mobile International Limited Full time

    Assistant Business Operations ManagerHeadquartersHKInnovative BusinessBusiness Operations ManagementMiddleApplyStaff ApplicationResponsibilityBusiness operation management - Responsible for business operation strategy formulation, operational process improvement, daily operation tasks, cost control, etc.Handle daily accounting operations, financial &...

  • Assistant Sales Manager

    4 days ago

    Hong Kong, Hong Kong SAR China E-job agency limited Full time

    Our client, a food wholesale company is seeking a Assistant Sales Manager / Sales Manager to join their Hong Kong team. Position: Assistant Sales Manager / Sales ManagerLocation: Lai Chi KokJob description: Develop new business opportunities to attain the sales growthIdentify and pursue new business opportunities, including establishing and nurturing...

  • (Assistant) Sales Manager

    2 months ago

    Hong Kong, Hong Kong SAR China Informa PLC Full time

    Job Description Revenue generation of specified amount assigned, through sales (booth, sponsorship/ advertisement and fully integrated packages) to new customers (including some customers who have not exhibited for several years) across products and revenue streams within a business unit Generation of new business leads, through customer relationship...

  • Sales Assistant Trainee

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Société Générale Assurances Full time

    As a Sales Assistant Trainee at Societe Generale, you will play a key role in supporting the sales team in their day-to-day activities and operations.Key responsibilities include:Assisting in preparing commercial and marketing materials, market comments, and bespoke analysis.Gathering public and internal client information to identify key characteristics,...

  • Retail Operations Manager

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Ocean Park seeks an experienced Retail Operations Manager to lead the retail operations of Water World. Sales and RevenueThe incumbent will be responsible for achieving sales targets and delivering exceptional customer service to the park's guests. The estimated monthly salary is $20,500 with a new joiner incentive of $6,000.Key ResponsibilitiesLead the...

  • (Assistant) Sales Manager

    2 months ago

    Hong Kong, Hong Kong SAR China Informa Markets Full time

    Job DescriptionRevenue generation of specified amount assigned, through sales (booth, sponsorship/ advertisement and fully integrated packages) to new customers (including some customers who have not exhibited for several years) across products and revenue streams within a business unitGeneration of new business leads, through customer relationship...

  • Senior Sales Operations Manager

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

    Job Description:This is a senior role in sales operations where you will be responsible for managing the lead-to-cash process and business opportunity pipeline management to improve closed-loop bidding management. You will work closely with the sales team to ensure that the pre-sales process is professional and efficient, increasing the probability of...