Service Engineer

Found in: Talent HK C2 - 2 weeks ago


Hong Kong, Hong Kong SAR China HKT Full time

To assist with business expansion, we are seeking a seasoned Cloud Engineer to join our team for the overall design and implementation of Cloud & M365 solution of relevant projects.

Responsibilities :

Obtain good understanding and technical supporting of IT infrastructure, cloud technology, M365 identify areas of improvement and make recommendations Gathering user requirement, translating functional document into technical specification Involve in project implementation, business requirements analysis and business process design, problem diagnosis, nursing support with arrange documentation and quality reports Develop and maintain the system recovery plan and disaster recovery (DR) drill plan Provide leadership, guidance, and directions to technical staffs, and be a point of escalation for customer inquiries Manage a team with different working parties/ vendors to achieve project deliverable Review the service level reports who identify service exceptions, breakdowns/gaps, trends, and recommends intermediate and long-term solutions Liaise with internal and external key stakeholders and manage client expectations

Requirements :

Bachelor degree in Engineering, Information Technology, or closely related disciplines 5+ years' of relevant experience or above in IT-end-user services including minimum 2 years in system architecture design and implementation for private cloud projects Strong leadership, independent and self-motivated Good communication, analytical & problem-solving skills Certification on MCP, VCP, CCNA is preferable Knowledge in Server, Storage, backup, Virtualization and Cloud Technologies (AWS/Azure/M365) Solid Knowledge with the following Product(s) is a plus: Huawei Switch, Huawei CloudStack, Kubernetes, Palo alto Firewall, Fortigate Firewall, Splunk, A10, Comvault, Redhat, Neuvector, MongoDB, PostGreSQl, JFrog, Github, Windows and Linux server. Good command of both written and spoken English and Chinese, including Cantonese and Mandarin
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