Air Logistics Customer Care Team Leader

3 months ago

Hong Kong, Hong Kong SAR China Kuehne+Nagel Full time
JOB DESCRIPTION You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence.

Your Role

You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features.

Your Responsibilities

To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience. To own, monitor + drive all sales activities. To ensure best-in-class customer onboarding. To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers. To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management. To prioritize customer complaint management, ensuring a consistent delivery against the customer promise. To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center(RCC) to optimize the customer experience. To ensure delivery against all financial targets + strategic objectives of your CCL.

Your Skills and Experiences

Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success. You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.

Good Reasons to Join

We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful sales career, start a conversation with us and click apply today

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