Assistant Manager

4 weeks ago

Hong Kong, Hong Kong SAR China Langham Hospitality Group Full time

Job Summary

.

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts , Cordis Hotels and Resorts and Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

Key Responsibilities:

Support the development and enhancement of loyalty programmes in line with the Group’s strategy and direction Develop and execute partner campaigns to drive new member acquisition, engagement, retention, growth of frequent/high-value members and incremental hotel revenue Collaborate with property loyalty managers globally to ensure a consistent and impactful on-property experience for our members Support the daily operation of the Loyalty program and handle ad hoc tasks as assigned Execute strategies and implementation plans to drive member acquisition, engagement, retention, and growth of frequent/ higher-value members Track the programme results insight and support data analysis on the operation performance of our Loyalty programme Manage and oversee all partnership operational resources (e.g., SOP’s Programme manuals, training materials etc.) Act as Loyalty Program subject matter expert to support daily operational procedures including inquiries and feedback from members and hotels Support and assist with the Website/ Mobile App and WeChat Mini Program, Internal Operation systems including PMS and POS enhancement project based on the needs of the Loyalty Program Define best practices of Loyalty operation on property level for increasing member loyalty Assist in working with both IT and customer data teams to set up the technical infrastructure to support the data strategy Proactively activate and engage with key travel, lifestyle, financial services, art and cultural and other experience partners across Langham and partner assets globally Supporting contracting, integration and ongoing management of external partner programs to deliver added value to members in terms of acquisition and retention Provide general administrative support including invoice payment processing and management, contract processing, preparing documents and presentations and supporting the resolution of customer and technical issues Requirement . Bachelor’s degree or equivalent in Business Administration, Marketing, or related disciplines Minimum 4 years’ working experience specialized in Hotel Operation, loyalty programme or customer relationship management Minimum two (2) years’ working experience in partner marketing or account management would be an advantage Ability to communicate value proposition to external potential/existing partners for new acquisition, partnership development and management to drive business growth Proficiency in Microsoft Office, sound knowledge of PowerPoint and intermediate to advanced level Excel experience Independent, proactive, good project management skills and attentive to details A committed team player & able to develop rapport with partners, colleagues, and hotel counterparts Able to multi-task, work under pressure and meet tight deadlines. Takes initiative, innovative and technophile Exceptional written and spoken English, Chinese and Mandarin is a must for frequent communications with international hotel teams, external partners and customers

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