Production Support

4 weeks ago

Hong Kong, Hong Kong SAR China Delta Capita Full time

Location: Hong Kong - Hybrid

Employment Type: Permanent 


Role Overview:


We are looking for experienced Production Support / DevOps Specialists from Mid to Senior Level who will support our clients OTC Derivatives cashflow settlement system. Working within a DevOps model where over 2000 changes are made each year. You will be supporting changes and issues on a day-to-day basis.




Core Responsibilities:

  • Working in Production and Incident management.
  • Working across Calypso as a back-office system gained through experience with settlements and accounting functionality.
  • Work across SQL and database procedures gained through either Sybase, Oracle or SQL-Server.
  • Provide daily application production support for applications working closely with our client's business team.
  • Lead small/medium production team and or build teams from scratch.
  • Co-ordinate and collaborate within the teams to get the production, risk and control work prioritized according to the deadline and track it to the closure.
  • Monitor service availability of applications by performing sanity of application in production.
  • Undertake production incident management as well as work towards continual improvement to existing services.
  • Involve in Incident Management and crisis calls to investigate and communicate on incident updates and business impact. Escalate properly to different support party.
  • Post implementation review documentations and follow up on actions.
  • Report on service availability, record, and log incidents in a timely manner, as well as to communicate to IT and business.
  • Analyse the production business tickets and provide timely analysis and solutions to business. Track and close change tickets on time.
  • Planning and execution of disaster recovery to demonstrate production application capability in contingency site.
  • Arrange Role swap, Patching, Vulnerabilities fixes, server reboot and other release activities in time, make sure deadline are not breached.
  • Arrange timely patches and vulnerability fixes on the production servers to safeguard from attacks and disruptions to production environment.
  • Work on audit requests and ensure the timelines are met. Escalate in case of challenges.
  • Maintain knowledge repository for best practices, support procedures and evidence from activities performed on production.
  • Effectively handling the Compliance, Regulatory and Audit related work. Make sure the risk and compliance work items are closed on or before the timeline.

Skills and Experience Required


  • 3-10 years’ experience.
  • Experience of Scheduling Tools like Control-M or Autosys.
  • Good knowledge of Unix, SQL (Sybase), Windows Server and Java.
  • Experience on Ticketing Tools like GSD or Service Now or Remedy.
  • Troubleshooting and problem solving is essential.
  • Able to handle crisis situations without any slippage on timely communication.
  • Excellent communication skills both written and verbal.
  • Comfortable operating in an “agile” development team, self-starting, motivated.
  • Takes ownership, pride in delivered work.
  • Good deadline management and communication for delays, slippages.
  • Financial Services background.


Desired Skills and Experience:

  • Good to have an experience of Calypso as a back-office system gained through experience with settlements and accounting functionality.

  • In depth experience of automation using Linux and Python scripting.
  • Experience on Jenkins, scanning tools, JIRA and version control tools like GIT.
  • Experience on CI/CD pipeline and tools: Jenkins, Ant build, Maven.
  • Experience on Ansible or Other Deployment Tools.
  • Good knowledge of Core Java (preferably on Java8) and RMI especially for debugging and fixes.
  • Good knowledge of DevOps tooling and processes/concepts.
  • Good to have ITIL framework knowledge.
  • Good to have knowledge of Backoffice Swift settlement and confirmations.
  • Knowledge of primary market Investment Banking products.
  • Knowledge of Fixed Income, Equity, Credit, FX and Commodities derivative products.


How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.


This is a permanent, full-time position located in Hong Kong. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks. For this role a valid working permit for Hong Kong is mandatory.


Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require.


Who We Are:

Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualised services for financial institutions for non-differentiating services.


Our 3 offerings are:

  • Managed Services
  • Consulting & Solutions
  • Technology


To know more about Delta Capita and our culture click here: Working at DC - Delta Capita

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