Director of Public Relations

7 months ago

Hong Kong, Hong Kong SAR China Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

About the role

The Four Seasons Hotel Macao is looking for a Director of Public Relations who can develop and execute strategic PR and communications plan that increases awareness and positive perception of the hotel, its restaurants, services, and personnel. 

Overview
• Develop and execute a strategic PR Plan
• Generate creative content
• Manage image and reputation management
• Assist with marketing and promotions
 

What you will do

• Identifying and developing integrated PR and Social Media programs which capitalize on unique and newsworthy stories as well as leveraging unexpected opportunities as they arise.
• Engages in media relations by actively managing professional relationships with local and regional media that will benefit the hotel and company as a whole. Includes hosting media, assisting with photo shoots and supporting social PR.
• Understands Hotel’s marketplace; well-informed of market trends, including evaluating competitive PR investment; and implements change as dictated by market requirements.
• Plays a key role in reputation management; acts as a strategic communications advisor to management by keeping track of public attitudes, flagging possible consequences of prospective decisions, developing key messages and managing issues and crisis communications.
• Uses a strategic approach in overseeing the Hotel’s community relations, CSR initiatives, internal communications and other activities specific to the Hotel and its VIP guests.
• Ensures the hotel’s web presence (websites, microsites, tactical landing pages, etc.) is aligned with the Hotel’s positioning and business objectives.

What you bring

We are looking for individuals who have strong leadership and interpersonal skills, are able to prioritise and adapt to the changing, and can evidence having a solid work ethic, good business acumen, and a passion for service.

Desired Skills and Experience

A minimum of five to seven years experience in public relations A university degree in journalism or communications or equivalent experience in public relations or journalism Strong and effective interpersonal skills Proven relationships with media, community, and business contacts that have delivered demonstrable results, and the personality to maximize these contacts Excellent communication skills (verbal and written), a strong sense of quality, and a creative mindset A self-starter that can multi-task and prioritise Proficiency in leveraging social media networks and related monitoring tools The ability to create newsworthy events, develop story ideas, and follow through with pitch leads


What we offer: 
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• This is a full-time administrative position and is expected to be worked on evenings, or weekends when business requires.

Candidates must hold a valid authorisation to work in Macau or Hong Kong.

Only shortlisted candidates will be contacted.

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