Junior Financial OperatorBanking department

Found in: Talent HK C2 - 2 weeks ago

Hong Kong, Hong Kong SAR China Zota Full time

We are:

Zota is a payment gateway technology hub, serving as a one-stop-shop for online businesses, enabling them to accept payments from anyone, anywhere. We are connected to over 1000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods, on one payment page.


What will you be doing?

Support of the daily operations.

  • Manage and adjust inbound and outbound volume processing.

  • Collaborate with team members and other departments to support banking operations.

  • Communicate with Service Providers regarding daily operation workflow and service-related issues.

  • Monitor and handle incoming messages, notifications, and updates from Service Providers across various platforms.

  • Forming and allocating daily tasks per specific region as per internal schedule.

Fund Management

  • Internal balance monitoring and adjustments, including forecasting & execution of Settlement amounts and other balance adjustments (currency conversion-related operations, Internal Transfers, etc)

  • Collection, Recording, and Assessment of Exchange Rates.

Record Keeping

  • Update maintains records of fund management activities and fees, prices, closing balances, P&L data.

  • Preparation & Provisions of banking Invoices.

Account Ownership Responsibilities of Service Providers:

  • Communicate on workflow, Fees, and Operation-related issues.

  • Prepare and deliver performance evaluation feedback through communication channels or calls.

  • Ensure timely reconciliation of balances and transactions.

Other responsibilities related to the role:

  • Participate in company-organized trainings, workshops, and trips.

  • Develop guides for executing operations, settlements, and back-office manuals.

  • Handle occasional ad-hoc tasks assigned by the manager within the role's scope.



  • Knowledge of MS Excel, Word, and G-Suite- a must

  • Good level of spoken & written English- a must

  • Attention to detail, strong organizational & time management skills.

  • Ability to work in a fast-paced environment.

  • Ability to work within a cross-cultural working environment.

  • Commitment to ‘Constant improvement’ via learning and adapting to new protocols & guides.

Nice to Have:
  • Ability to multitask
  • Knowledge of foreign languages such as Malay, Indonesian, Mandarin, and Thai, Vietnamese
A few of our office benefits & perks:
  • Breakfast & Lunch provided by the company
  • Office snacks
  • Medical insurance
  • Quarterly Bonuses
  • Company trips
  • Friday Happy Hours, plus much more


What happens after you apply?

Our recruiting team is invested in creating the best candidate experience possible, so we will be in touch, once we have reviewed your CV, regarding any next steps. In the meantime, you can check our website pages to learn more about us.

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