Life, IH

·Set and drive to meet team objectives / KPIs in line with Company / COO direction

·Prepare and implement operating plan according to Company strategies

·Oversee day-to-day operations of the team to ensure Company guidelines and regulatory requirements are met

·Monitor the performance and quality of outsourced vendors to ensure SLAs are met

·Establish, review and update workflow / procedures and guidelines for the team to work effectively and efficiently

·Set control measures according to Company’s risk guidelines, monitor and escalate should there be any operational risk seen

·Develop people through training, coaching etc. to uplift skills, knowledge and service mindset

·Participate in divisional / transversal and product development projects

·Initiate system modification to enhance workflow, fix issues etc. to continuously improve and meeting customer needs

·Understand the needs of various channels and offer proper services to meet channel-specific requirements

·Manage expense to ensure no expense over-run

·University Graduate or above

·At least 10 years' or above working experience in Life Operations, of which at least 5 years at management level

·Strong leadership and planning skills

·Excellent interpersonal and people management skills

·Good in training and coaching

·Good command of both spoken and written English and Chinese

We always start with our customers

As one of the largest global insurers, our purpose is to act for human progress by protecting what matters .

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.

ABOUT AXA HONG KONG AND MACAU

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.

As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.

At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.

We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services. For example, the Mind Charger function on our holistic wellness platform “AXA BetterMe”, which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large. We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

We offer excellent career prospects and attractive remuneration package to the right candidates.