Technical service manager

3 weeks ago

Central And Western District, Hong Kong SAR China Tata Consultancy Services Full time

APAC Recruitment - Talent Acquisition Specialist - Hong Kong | Graduate Hiring (Australia & New Zealand) at Tata Consultancy Services Key Responsibilities IT Support and Management In-depth knowledge of device and application control including process elevation for trader apps. Domains and identity sync, including legacy domains and custom synchronization through AAD and Entra ID. Custom packaging process and UAT support. Services – AD, Palo, Image Management, Nexthink, MS Saa S/Paa S VDIs – for ISO recertification. Manage c.500 on-prem Palo Alto firewall rules and connectivity between APAC and UK, EU and US S/W regions. Access Control Systems: Manage and maintain access card systems to ensure secure entry. CCTV System Oversight: Oversee the functionality and maintenance of CCTV systems to enhance security within the office. Network Components: Troubleshoot and resolve issues related to network components to maintain optimal connectivity and performance. Desktop Support, Build and Onboarding: Provide comprehensive desktop support to all users, ensuring endpoints are built per custom standards and compliance checked. Trading Desk Support In-depth and hands-on experience in troubleshooting, analysis, and 2nd level support for c.60 custom trader apps. In-depth understanding of Portal and service workflows and technical resolver groups across the estate. Incident Management: Collaborate with brokers and EMS vendors to resolve incidents and fulfill requirements. Collaboration for UK Overnight Support: Provide Service Management support for UK Start of Day (SOD) operations. Cross-Regional Support Serve as a point of contact for portfolio managers in Singapore, assisting with application support and resolving technical issues. Assist with managing IT vendors for the Hong Kong office, focusing on cost management and contract renewals. IT Security Responsibilities Manage access for temporary users from other regions visiting the Hong Kong office, ensuring compliance with security protocols. Availability and Commitment Provide support during weekends and public holidays for system changes or updates. Skills and Qualifications Strong knowledge of IT systems, including network infrastructure, desktop environments, and security protocols. Proficient in supporting trading applications and understanding trading workflows. Excellent problem-solving skills with a customer-oriented approach. Effective communication skills to liaise with various stakeholders across different regions. Experience in vendor management and contract negotiations is preferred. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Information Services and IT Services and IT Consulting#J-18808-Ljbffr

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