Lounge Duty Manager
2 weeks ago
Lounge Service Delivery ManagerIn order to become one of the world's greatest service brands, service excellence is at the heart of our core brand value proposition.As the Lounge Duty Manager, you will support the Lounge Service Delivery Manager and be responsible for managing the operations of Cathay's First and Business class lounges at Hong Kong International Airport.With your expertise in hospitality and a passion for creating memorable experiences, you will contribute to the overall success of our lounge, reinforcing Cathay's reputation as a leader in premium airline service.Key ResponsibilitiesLead the front of house team to ensure lounge service excellence and compliance with company standards while collaborating with back-of-house teams on operations, food safety, and quality control for a world-class lounge experience.Work with Lounge Service Delivery Manager and Premium Service Team to deliver personalized and memorable experiences for premium customers.Supervise food and beverage presentation, quality, and service speed, ensuring hygiene standards, stock handling, and financial procedures comply with company and legal requirements.Oversee and ensure buffet and stock levels of all front of house items are properly maintained and replenished.Oversee performance management and development of the front of house team, including training, coaching, well-being, grooming, and daily task delegation.Enhance communication and foster strong work relationships and team spirit by leading the team by example.Deal with complaints as and when required. Decide on service recovery measures.Seek ways to enhance quality of lounge experience e.g. through cost efficiency, innovation, technology, and support any relevant initiatives.Support the Lounge Service Delivery Manager by performing administrative tasks and collaborating with the airport manager for flight-specific duties, including handling VIPs and addressing operational issues for customers and airport team.Be abreast of hospitality or lounge industry trends and customer insights, suggest positive changes when applicable.RequirementsRight to work in Hong Kong.Minimum age of 18.Post-secondary qualifications.Proficient in spoken and written English, Cantonese, and Putonghua.Minimum 7 years of experience in lounge operations, catering hospitality, fine dining, sizeable luxury hotel or similar capacity.Experience in supplier management is an advantage.Strong leadership and people management capabilities with solid supervisory experience.Strong problem-solving, decision-making, and organizing skills.Strong interpersonal skills with flair in delivering service excellence.Flexibility to work on shift schedules including overnight shift.Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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Lounge ambassador
2 weeks ago
Central And Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeFor US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: jobs@cathaypacific.com Role Introduction Reports to: Lounge Service Delivery Manager In order to become one of the world's greatest service brands, service...
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Executive Lounge Service Coordinator
2 weeks ago
Central And Western District, Hong Kong SAR China JW Marriott Hotel Hong Kong Full timeThe JW Marriott Hotel Hong Kong is seeking an experienced Executive Lounge Service Coordinator to lead our executive lounge team.Job DescriptionThis role involves managing guest interactions in our executive lounge, ensuring a seamless experience for all guests.Key Responsibilities:Manage guest interactions in the executive loungeResolves issues efficiently,...
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Duty Management Professional
2 weeks ago
Central And Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeHong Kong Airlines Ltd Job Summary:This is a senior management position that requires strong leadership skills and experience in airport operations. The successful candidate will be responsible for managing the operational performance of the Ground Handling Agent (GHA) and ensuring safety, security, and exceptional customer service.Key...
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Duty Manager, Airport Services
3 weeks ago
Central And Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeUpdate your details, view your application and progress.If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking...
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Hotel Food and Beverage Sales Executive
2 weeks ago
Central And Western District, Hong Kong SAR China Sheraton Hong Kong Hotel & Towers Full timeResponsibilitiesThe successful candidate will be responsible for:F&B Sales: Drive sales for the hotel's food & beverage restaurants and lounges.New Business Opportunities: Identify and target new business opportunities, including corporate clients, private events, and social gatherings.Event Management and Coordination: Prepare sales proposals and follow up...
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VIP Guest Services Manager
2 weeks ago
Central And Western District, Hong Kong SAR China Shangri-La Group Full timeOur VIP Guest Services Manager plays a vital role in creating unforgettable experiences for our discerning guests. If you are a highly motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.As a VIP Guest Services Manager, you will be responsible for:Providing Exceptional Guest...
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Loyalty & Executive Lounge Officer
3 weeks ago
Central And Western District, Hong Kong SAR China JW Marriott Hotel Hong Kong Full timeThe Loyalty Officer is responsible for delivering exceptional service to Marriott Bonvoy members and ensuring their loyalty to the JW Marriott brand. This role involves managing guest interactions, resolving issues, and creating personalized experiences to enhance member satisfaction and engagement.The ideal candidate will have a passion for hospitality,...
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Digital Content Manager
2 weeks ago
Central And Western District, Hong Kong SAR China Plaza Premium Group Full timeThe Plaza Premium Group is a world-leading airport hospitality company dedicated to delivering exceptional experiences to travellers. We operate lounges, restaurants, hotels, and other travel-related services at airports around the globe. This role offers a unique opportunity to join a dynamic team and contribute to the development of our social media...
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Guest relations host
2 weeks ago
Central And Western District, Hong Kong SAR China Shangri-La Group Full timeCareer Opportunities: Guest Relations Host - Family Experience (171453)Requisition ID 171453 - Posted - Hong Kong SAR - Island Shangri-La, Hong Kong - Rooms - Permanent Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La,...
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Luxury Sales Director
2 weeks ago
Central And Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full timeAbout Mandarin Oriental, Hong KongMandarin Oriental Hotel Group is a renowned leader in the hospitality industry, delivering exceptional luxury experiences to discerning guests around the world.With a legacy of excellence spanning 60 years, our iconic hotel in Hong Kong embodies the perfect blend of contemporary luxury and Oriental heritage.As a sought-after...
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Central And Western District, Hong Kong SAR China AHK Air Hong Kong Ltd Full timeAir Hong Kong (AHK) is the longest-serving dedicated freighter airline based in Hong Kong. We are the wholly owned subsidiary of Cathay Pacific Airway and have been supporting the DHL Express network throughout the Asia region since 2002. This fast-growing cargo express industry continues to strengthen our business partnership with DHL Express and our...
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Luxury Brand Graphics Expert
2 weeks ago
Central And Western District, Hong Kong SAR China Plaza Premium Group Full timeAbout the Luxury BrandPlaza Premium Group is a leading airport lounge provider that offers a unique travel experience to passengers worldwide.We are seeking a highly skilled Luxury Brand Graphics Expert to join our marketing team.Your primary responsibility will be to create high-end graphics and visual content for our luxury brand.Develop and implement...
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Visual Experience Designer
2 weeks ago
Central And Western District, Hong Kong SAR China Plaza Premium Group Full timeAbout UsPlaza Premium Group is a leading airport lounge provider that offers a unique travel experience to passengers worldwide.We are seeking a talented Visual Experience Designer to join our marketing team.Your primary responsibility will be to create visually stunning designs for our marketing materials, including social media content, website banners,...
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Captain / senior server (bar & lounge)
3 weeks ago
Central And Western District, Hong Kong SAR China Rosewood Hotel Group Full timeAbout the role:We believe that Food & Beverage service is a vocation. When Members step into the Carlyle & Co., they are invited to experience an outstanding dining experience which transports them from day to night. You will build and develop the restaurant team with empathy, encouragement and constructive support. You will lead by example, embodying the...
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Security Manager
13 hours ago
Central And Western District, Hong Kong SAR China beBee Careers Full timeJob OverviewWe are seeking a seasoned professional to assume the role of Security Manager. This position is responsible for maintaining and enhancing the organization's security standards, ensuring the safety and well-being of all personnel and assets.Key ResponsibilitiesLed the Duty Team to ensure it meets high performance standards and key performance...
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Airport Operations Manager
2 weeks ago
Central And Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeAbout the Role:We are seeking a highly skilled and experienced Duty Manager to join our professional team at Hong Kong Airlines. As an Airport Operations Manager, you will be responsible for managing the operational performance of the Ground Handling Agent (GHA), ensuring safety, security, and exceptional customer service.Key Responsibilities:Oversee daily...
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Safety and Security Manager
2 weeks ago
Central And Western District, Hong Kong SAR China JC Executive Search Full timeAbout the RoleThe Safety and Security Manager will oversee the Duty Team to ensure high performance and adherence to key performance indicators. This includes developing and implementing standard operating procedures for the Operations Duty Team, Security Control Room, and relevant roles.
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Manager, Security Services
6 days ago
Central And Western District, Hong Kong SAR China JC Executive Search Full timeJob ResponsibilitiesManage and maintain the Company's security standards to protect life and property for all the events/functions occurring in the Company.Lead the Duty Team to ensure its performance up to the Company Standard and in-line with the set key performance indicators.Develop and implement standard operating procedures relevant to the Operations...
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F&b sales manager
3 weeks ago
Central And Western District, Hong Kong SAR China Sheraton Hong Kong Hotel & Towers Full time3 days ago Be among the first 25 applicants Direct message the job poster from Sheraton Hong Kong Hotel & Towers To drive sales for the hotel's food & beverage restaurants and lounges and develop potential clientele throughout the hotel. To focus on maximizing revenue, building client relationships, and promoting exclusive hotel membership programs (Bonvoy...
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Horizon Ambassador
2 weeks ago
Central And Western District, Hong Kong SAR China Shangri-La Group Full timeWelcome to Island Shangri-La, Hong Kong, where we offer luxurious accommodations and exceptional service. Our Front Office team is committed to delivering personalized guest experiences, making every stay unforgettable.We're seeking a skilled Horizon Ambassador to join our team. As a representative of our hospitality, you will provide genuine personalized...