Senior direct ship specialist

3 weeks ago

Central And Western District, Hong Kong SAR China Funko Full time

Role Purpose Reporting to the Direct Ship Assistant Manager / Direct Ship Manager. This role is responsible for order management, shipment planning, and day-to-day communication with US, EMEA, Asia & Oceania partners and factories. What You'll Do: Preparation of various order documents, e.g., Factory PO and Sales Order management, vendor registration documents. Set and communicate clear priorities and goals and translate them into actionable and pragmatic deliverables. Serve as customer account service, independently providing quality service to Direct Import customers. Responsible for addressing customer inquiries and handling customer complaints. Collaborate closely & independently with the sales team in HQ and factories to solve shipment issues. Pull in shipments to maximize monthly shipping volume and quarterly revenue. Closely monitor factories to ensure the booking is timely and shipping documents are submitted according to specific time frames. Liaise with forwarders to get vessel space and prioritize our shipments, escalate, and discuss with the sales team in HQ if necessary. Cross-check and ensure that all shipping documents are aligned with the actual shipment, as requested by customers, and updated in the ERP system. Support Ad Hoc projects assigned by the Direct Ship Manager/Assistant Manager. Travel is required within this role to China or offshore countries in need. Be flexible about participating in the conference call with our regional offices in the US and UK outside of office hours. Willing to share and balance the workload across the teams. Good time management to complete all assignments in a timely manner. Accomplish the corporate initiative in conjunction with cross-functional teams across regional offices. What You'll Bring: Diploma or above in supply chain, logistics, business, or other disciplines related to the international trading field. Minimum 4-5 years relevant experience in customer services, supply chain, merchandising, and logistics and able to handle full set import/export shipping documents from China, Indonesia, Vietnam, and Cambodia to global countries in the toys and bags industry. Strong knowledge of supply chain in relation to shipment planning and order management. Sensitive in numbers, good analytical & problem-solving skills. Proficient in MS Office, Excel, Word, Power Point. Good accuracy in data processing in various systems. Strong communication and interpersonal skills in a multicultural environment. A good team player with a positive and open mindset. Proficient in written and spoken English and Mandarin. Able to work under tight deadlines and pressure. Funko is an equal-opportunity employer. We know that every superhero has a unique origin story, and the diversity of these stories enriches what we do. All applicants will be considered for employment without attention to race, color, religion, gender, gender identity, sexual orientation, national origin, or disability status. The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all required responsibilities, duties, and skills. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.#J-18808-Ljbffr

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