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Assistant Manager – Complaints

4 weeks ago

Central And Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time
Assistant Manager – Complaints & QA (HK$25K - $30K) (Ref. No.: 25372)

Our client, a Chinese Bank is looking for high-caliber person to fill the position.Job DutiesAssist Manager in designing and implementing of the policies and internal control mechanism to enhance quality service of branchesCoordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely mannerPromote quality assurance best practice, organize quality assurance improvement training and activities to frontline staffPrepare complaints investigation reportsHandle ad hoc projectsJob RequirementsDegree or aboveAt least 3 years of retail banking experienceExcellent interpersonal and communication skillsGood command of spoken and written Chinese and EnglishProficient in PC skill especially Chinese Word Processing

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