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COE AOG Controller

4 weeks ago

Central And Western District, Hong Kong SAR China Hong Kong Aircraft Engineering Company Limited Full time
Company: Hong Kong Aircraft Engineering Company LimitedHAECO leads in a broad range of aviation products and services that enable our customers to build and operate their aircraft, engines and components safely and efficiently. We seek to deliver sustainable value to all our stakeholders.We’re looking for passionate and motivated individuals to join us in keeping Hong Kong and the world flying. Whether you’re a fresh talent looking to start a career in aviation, an experienced engineer, or a professional looking to explore a new career path, you’ll find a range of rewarding opportunities throughout our different business areas. Join us today – and discover just how far you can take your career.Position Description

What You'll Do

Ensure safety and compliance for the maintenance activities within the AOG, late exit maintenance or significant inbound defect event.Communicate with internal and external stakeholders to obtain details of the AOG or Late exit maintenance or significant inbound defect event.Assess the technical issues of the events, provide solution recommendations and discuss with stakeholders to determine the best course of action to return aircraft to service.Align with CX Integrated Operation Centre and other stakeholders for the recovery plan of the AOG, late exit maintenance or significant inbound defect event to establish ETS (estimated time of serviceability) for the aircraft.Continually monitor recovery progress and ensure the ETS is on track or improved.Provide clear, unambiguous and complete handover of work to next shift.Ensure customer satisfaction by delivering to the required KPI standards.Comply AOG and Late exit maintenance summary for data capturing to facilitate continuous improvement.What You'll Need

Minimum of 10 years of maintenance experience in aviation industry; previous experience and working knowledge in a maintenance control function would be an advantage.Proven work experience in the field of aircraft maintenance with strong analytical and problem-solving skills and a demonstrated ability to rapidly assess information, consider options and arrive at the optimum operational decision.Proven capability to influence across internal and external stakeholders to assertively drive operational excellence.Ability to communicate calmly and politely but very assertively with customers and internal stakeholders.Ability to manage a complex operation and prioritization.High level of customer focus and dedication to providing customer satisfaction.Ability to rapidly assimilate and process large quantities of information and make high-quality decisions.Ability to present complex information to the customer to ensure they are focused where they need to be to collectively deliver the best possible operation.Ability to anticipate the needs, concerns, and priorities of the customer.Commitment to continuous improvement of HAECO service delivery.Decisiveness and assertiveness.Shift work is required.HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.Build your career with us to deliver sustainable value to the community and stakeholders.

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