It support

French-based international buying office Job Description Ability to perform problem analysis and recommend solutions not necessarily covered by standard operating procedures. Provides Tier 1 support for desktops, laptops, Windows servers, printers, LAN/WAN networking. Monitors, installs, troubleshoots, and upgrades desktop and laptop based solutions. Provides Tier 1 support for WAN, LAN, and Windows based solutions including but not limited to: Office365, Active Directory Management, and Backup Operation. Ability to continuously improve the Help Desk and other day-to-day processes. Ability to work within a team. Create and update documentation as changes are made. Ability to communicate effectively. Ability to seek out, manage, and work with vendors. Supervise local IT support of remote site. Job Requirements Requires a Bachelor degree in Computer Science or equivalent experience. Experience with supporting sourcing organizations. More than 2 years’ experience of IT Help Desk with focus on desktop and laptop environments. CCNA, MCSA, MCITP, ITIL certificate is preferable. Experience with server and network security in an enterprise environment. Experience with support of AD, TCP/IP, DNS, and DHCP services. Experience with support of Hyper-V, SQL Server, Terminal Server, and Backup Exec. Requires excellent communication skills. Requires a strong customer service orientation. Requires strong vendor management experience. Requires project management experience. Must adhere to all standard operating procedures. May require some travel providing support extension to other offices. Must be able to effectively operate as a member of a cross-functional Global team.#J-18808-Ljbffr