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Assistant manager – complaints

4 weeks ago

Central And Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

Assistant Manager – Complaints & QA (HK$25 K - $30 K) (Ref. No.: 25372)Our client, a Chinese Bank is looking for high-caliber person to fill the position. Job Duties Assist Manager in designing and implementing of the policies and internal control mechanism to enhance quality service of branches Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner Promote quality assurance best practice, organize quality assurance improvement training and activities to frontline staff Prepare complaints investigation reports Handle ad hoc projects Job Requirements Degree or above At least 3 years of retail banking experience Excellent interpersonal and communication skills Good command of spoken and written Chinese and English Proficient in PC skill especially Chinese Word Processing#J-18808-Ljbffr