It - application support engineer (mandarin speaking)
3 weeks ago
4 days ago Be among the first 25 applicants About The Role This role will be based in Kuala Lumpur, Malaysia. As a Engineer, you'll join a global team dedicated to providing ZEAL Products with top-tier assistance. Your role is to ensure support across various departments, including key stakeholders Customer Service, Product, Engineering, IT and others. From answering general queries about system behavior to serving as the first responder during major incidents, your expertise will be invaluable. Key Responsibilities Gain in-depth knowledge of ZEAL products, their capabilities, and how ZEAL systems integrate with them. Collaborate with teams across ZEAL to build this understanding. Handle incident and problem management activities from start to end. Respond to and resolve inquiries via Jira support queues and, for critical issues, offer Teams assistance. Independently and collaboratively tackle user-reported problems, working closely with engineering teams. Maintain system availability and functionality in line with SLAs, assist with server-level upgrades and patches, and participate in disaster recovery exercises. Share insights, document knowledge, and track trends in user-reported issues to enable global team effectiveness. Requirements Over 3 years in a technical support role, with familiarity in tools like Kibana, Grafana, Pager Duty, and Unix/Linux environments as well as general support. Proficient in testing and debugging REST APIs, analyzing logs, and querying databases (Postgre SQL, My SQL, Maria DB). Basic experience with programming languages like Python, C#, or Java (though not a developer role). Excellent at prioritization and setting expectations while addressing immediate challenges. Thrive in fast-paced, reactive environments and proactively identifies areas for improvement. Experienced in managing multiple high-severity incidents simultaneously, with a background in incident management preferred. Open to 24/7 support shifts and handling incidents outside regular hours. Ready to collaborate with global teams across engineering, implementation, customer support, and operations. Work effectively with diverse colleagues in multiple time zones. Read, write and speak English and Mandarin fluently. Benefits Life Insurance Medical Coverage Optical Coverage Meal Allowance Travel Allowance Health & Fitness Subsidy Long Service Rewards Staff Referral Bonus Program Interview process: First session with TA team - 30-minutes First Interview with Hiring Manager - 1-hour Final interview with Head of Dept - 45-mins Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Non-profit Organizations and Primary and Secondary Education#J-18808-Ljbffr
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Application Support Engineer
2 weeks ago
Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full timeAbout the RoleAs an Application Support Engineer at Classy Wheeler Limited, you will be part of a dynamic IT team that provides critical support to internal and external stakeholders. Your primary responsibility will be to ensure smooth operation of our enterprise systems, identifying and resolving technical issues promptly.Key AccountabilitiesAnalyze and...
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JAPANESE SPEAKING QUALITY ENGINEER
3 weeks ago
Central And Western District, Hong Kong SAR China JPC Corporation Full timeTHE COMPANY :Japanese companyElectronic manufacturer: OEM & ODM electronic productsFactories: Shenzhen and HuizhouHK office: trading and procurement officeWe are looking forJAPANESE SPEAKING QUALITY ENGINEER- with details as follows:THE JOB :Report to QA ManagerDevelop and implement quality control processes and procedures specific to the productsCoordinate...
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Application support engineer
3 hours ago
Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full timeLeading beverages manufacturer and distributor Job Description Oversee the efficient running of enterprise software applications (from legacy to web/mobile) ensuring that the systems meet the optimum potential. To act as the system expert and provide relevant advice and guidance. Take leadership in owning issue resolution and driving them to complete by...
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New application support engineer opening
3 weeks ago
Central And Western District, Hong Kong SAR China BAH Partners Full timeNEW Application Support Engineer opening - Prestigious quant fund - Hong Kong location About the opportunity: My client is a leading quant fund known for their exceptional performance in the financial markets. They are as much a technology company, as they are a hedge fund. My client thrives on collaboration and excellence, and they are looking for a...
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Application Security Engineer
3 weeks ago
Central And Western District, Hong Kong SAR China Crypto Full timeApplication Security Engineer (Pentester)1 week ago Be among the first 25 applicantsDiscover security vulnerabilities through design review, source code review and penetration testing, either manually or by using automated tools, and follow up on the remediation processParticipate in relevant agile scrum meetings and provide professional recommendations on...
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NEW Application Support Engineer opening
2 weeks ago
Central And Western District, Hong Kong SAR China BAH Partners Full timeNEW Application Support Engineer opening - Prestigious quant fund - Hong Kong locationAbout the opportunity:My client is a leading quant fund known for theirexceptionalperformance in the financial markets. They are as much a technology company, as they are a hedge fund. My client thrives on collaboration and excellence, and they are looking for a talented...
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Leading Mobile Application Developer
1 week ago
Central And Western District, Hong Kong SAR China PALO IT Full timePALO IT is a global technology consultancy that crafts tech for good.We design, develop, and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit.About UsWe're a World Economic Forum New Champion and a B Corp-certified company.We're big enough to deliver globally and small enough to care...
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Front office application support engineer
3 hours ago
Central And Western District, Hong Kong SAR China Pathos Consultancy Full timeFront Office Application Support Engineer Provide level 1 and 2 support to front office business-critical users' queries and backend support to application issues, leveraging the existing ticketing and log monitoring tools. Ensure a high level of service delivery and customer satisfaction with timely resolutions aligned with SLAs and company policy...
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Staff application engineer
5 days ago
Central And Western District, Hong Kong SAR China Power Green Technologies Limited Full timeOn-site Full Time 10 - 15 Year Mid-Senior level Job Highlights Focus on R&D and application of active EMI filtering technology Solid understanding of various power conversion topologies is preferred10 years+ relevant experience in product R&D, application and conformance testing Job Description Key Responsibilities: R&D on active EMI filtering (AEF)...
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Application Support
3 hours ago
Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full timeRetail company with brands and lifestyle productsJob Description• Provide tier 1 support for HK and China users from general desktop to enterprise applications.• Conduct troubleshooting, implementation and user training.• Prepare training materials including training video and user manuals.• Assist the development team with enterprise system quality...
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Application Support Specialist
1 week ago
Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full timeAbout the RoleWe are seeking a skilled Application Support Analyst to join our team at Classy Wheeler Limited, playing a vital part in delivering exceptional engineering solutions.Key ResponsibilitiesUser Setup and Health Check: Ensure seamless application status checks and user setup processes for efficient system operation.First-Level Support: Provide...
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Application Support Analyst
2 weeks ago
Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full timeLeading and well-known engineering solutions conglomerateJob DescriptionRoutine tasks include user setup and health check on application status.First level support to handle daily enquiries/support on applications from users.Troubleshoot application issues and provide guidance to users.Report bugs and performance issues to the development team.Assist in user...
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Application engineer
3 weeks ago
Central And Western District, Hong Kong SAR China Quano Technologies Limited Full timeRole Overview: We are looking for a motivated and detail-oriented Application Engineer to join our dynamic team. In this entry-level position, you will work closely with cross-functional teams to support the production, quality testing, and assembly of our innovative nano-positioning devices. Your contributions will be essential in ensuring the precision,...
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System and application support
3 weeks ago
Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full timeResponsibilities: Provide daily application and operations support to internal and external users in regions. Work closely with vendor and users to understand requirements and coordinate IT Business Analysts. Conduct first level system analysis and provide effective solutions. Develop and execute testing for system modifications. Develop various reports for...
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It support engineer
5 days ago
Central And Western District, Hong Kong SAR China Bare Cove Technology Full timeBare Cove Technology (BCT) is an award-winning IT and cybersecurity solutions provider. Our team is made up of proven leaders in the fields of cybersecurity, software development, cloud technologies, and IT infrastructure and design. We support the top asset managers in the Asia Pacific region, helping our clients meet the evolving expectations of...
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Product Application Engineer
2 weeks ago
Central And Western District, Hong Kong SAR China Schneider Electric Full timeJob responsibilities:As aProduct Application Engineer , your mission is to provide comprehensive solution support to internal stakeholders, aligning with customer needs to propose tailored Energy Management & Power Distribution Solutions.Sales Opportunity Pursue:Collaborate closely with the sales team to identify and secure sales opportunities, ensuring...
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Business application support
3 weeks ago
Central And Western District, Hong Kong SAR China The Adecco Group Full timeDirect message the job poster from The Adecco Group Our client is a global bank and they are looking for a Business Application Support & Analyst to join their team. Responsibilities The role involves a mix of production support and business analysis. Conduct functional and technical support on Research Website, CRM, Research workflow & distribution system....
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Application Support Professional
1 week ago
Central And Western District, Hong Kong SAR China Zeal Holdings Limited Full timeRole OverviewThis role is focused on delivering exceptional customer support. You will be responsible for ensuring support across various departments, including key stakeholders Customer Service, Product, Engineering, IT and others. This role requires excellent technical skills, problem-solving abilities, and strong communication skills.Key Accountabilities*...
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Desktop Application Engineer
1 week ago
Central And Western District, Hong Kong SAR China Axiom Technologies Full timeAxiom Technologies is seeking a desktop application engineer to join our IT team.The ideal candidate will have excellent problem-solving and analytical skills, as well as experience working with a variety of applications and systems.This role requires a technical expert who can design, develop and implement software applications and infrastructure.As a key...
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Experienced Full Stack Engineer
1 week ago
Central And Western District, Hong Kong SAR China PALO IT Full timePALO IT is a global technology consultancy that crafts innovative digital solutions for a sustainable future.We design, develop, and scale cutting-edge products and services to drive value across the triple bottom line: people, planet, profit.About UsWe're proud to be a World Economic Forum New Champion and a B Corp-certified company.We're a global...