Sr Customer Success Engineer/TAM
3 weeks ago
Education :Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.4+ years of experience working with large enterprise customers, including executive leadership.Demonstrated ability in leadership, mentorship, and organizational behavior.A track record of going above and beyond for your team and customers.Ability to manage executive relationships and discussions (VP/CxO).Exceptional English written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly.Impeccable time management skills and an ability to self-direct.Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace.Willingness to learn new technologies and resolve complex technical issues.Professional Level Dynatrace certification (or get certification within six months).Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …).Strong technical understanding and experience in the SaaS industry.Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.Mobile application technologies such as iOS and Android Webkit.DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc.CMDB/ITSM Technologies/platforms such as ServiceNow and BMC.Must be customer service oriented and believe in teamwork, collaboration, adaptability & initiative.Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment.Why you will love being a Dynatracer
Dynatrace is a leader in unified observability and security.We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.Over 50% of the Fortune 100 companies are current customers of Dynatrace.
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Sr Customer Success Engineer/TAM
3 weeks ago
Central And Western District, Hong Kong SAR China dynaTrace software GmbH Full timeAs a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace's largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise...
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Sr customer success engineer/tam
3 weeks ago
Central And Western District, Hong Kong SAR China DynaTrace Software GmbH Full timeAs a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the...
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