Global account manager

Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. We are currently seeking a high calibre professional to join our team as a Global Account Manager. Principal Responsibilities The GPS Global Account Manager is responsible for a portfolio of highly complex GPS clients with a global footprint. The main objective is to ensure that client expectations are consistently met at a high standard, establishing a trusted relationship as their GPS advisor and overseeing a global/regional squad of service professionals to ensure the client's needs are met in all countries. The role will involve client liaison and partnering with Relationship Managers, Sales Management, Product Management and Operations to identify customized and competitive solutions. In this role, you will: Manage the liquidity and cash management needs of a portfolio of Corporate & Institutional Banking. Maintain close relationships with decision makers and key influencers in the client's RHQ/GHQ Treasury and Finance organisation. Accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients. Accountable for the identification of opportunities to deliver Client Service excellence locally, regionally, and globally; effectively managing any risks and issues with a strong understanding of the cash management business identifying and dealing with actual or potential business or relationship risks. Be the Bespoke Client Point on all GPS Service engagements, taking ownership to resolve cash management related client service issues and challenges as the final escalation point. Coordinate global service delivery with counterparts (or designated service contacts) in other regions/countries across HSBC markets and be the central global contact point for service escalation matters, and, point person to lead projects focused on existing business retention (i.e. File format conversions, Connect Digital migration). Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders and monitor metrics and performance indicators of service levels and develop and implement remedial actions as needed. Provide analysis and recommendations to senior management on client focus, attrition, and engagement and collaborate globally with internal partners as a project manager for clients bespoke Treasury projects ensuring client deadlines are understood, achievable and met. Develop client tailored Client Existing Relationship/Business Reviews, using key client metrics to proactively identify issues and trends while collaborating with the client and internal stakeholders to remediate and improve pain points to benefit the client.#J-18808-Ljbffr