Flight Hour Services Methods

3 weeks ago

Central And Western District, Hong Kong SAR China 希尔顿酒店管理(上海)有限公司 Full time
The jobholder, a member of the Flight Hour Services (FHS) organization, based in Hong Kong, reports functionally to Head of FHS Processes, Methods & Tools in Europe & operationally to the Head of FHS Hong Kong Region based in Hong Kong.The jobholder is part of the FHS organization which defines and delivers tailored packages of maintenance services designed to meet the overall requirements of the customer, ranging from FHS-components up to a Tailored Support Package (TSP). Such packages include component maintenance, spare management, airframe maintenance, and engineering services that are delivered by cooperating with a partner, suppliers such as OEMs, MROs or other service providers, subsidiaries, or between several Operating Units.The jobholder and his/her Methods & Tools colleagues based in Toulouse, Hamburg, Singapore, Kuala Lumpur, Bangalore, New Delhi, and Santiago (as of 2025) act as a transverse and global function in a follow-the-sun concept and interface with the entire FHS organization, with Customers and Suppliers IS/IT representatives and Internal/external Data and IS/IT providers.The jobholder is more particularly accountable for:Contributing to deploy, improve, administrate and support the overall Information System (IS) applications used by FHS and ensuring appropriate training and support to the end-users.Ensuring end-to-end integrity and consistency of the data used in the frame of the FHS Component and TSP operations.Facing, coordinating and monitoring related IS/IT and Data providers.Acting as a local focal point of the global FHS Methods & Tools function.Acting as a key player in project management, change management, and process improvement for local operations in HK Region and for supporting global initiatives.Focal Point serves as the primary liaison for customers in HK Regions regarding IT-related inquiries and issues. This includes facilitating communication between customers and internal teams, e.g., File Transfer Service (FTS) and EDI processes.As part of the FHS Hong Kong Region, the jobholder will be the representative from the Region in the following Airbus set-ups:Airbus China EHS (Environmental, Health and Safety) CommitteeAirbus HKG Crisis Management TeamMain ActivitiesThe jobholder shall:Support and train the FHS operational teams worldwide in the use of Airbus FHS Information Systems for both Component and Fleet Technical Management (FTM).Perform data investigations, corrections, root cause analysis, and drive corrective and preventive actions.Administrate Airbus FHS master data, performing data upload, monitoring interfaces between FHS Information Systems and external systems (e.g., SAP).Implement new business processes in the existing tools via dedicated projects and optimize IS solutions for new FHS contracts with Customers or new industrial setups.Design and create ad hoc reports on FHS Business Intelligence and reporting Tools including Skywise tools.Train end users on common and on specific functions (e.g., Customer Order Desk, Repair, Warehouse, Technical recorders, Planners, Customers).Contribute to the IS set-up preparation for Entry Into Service (EIS) of new FHS deals in line with Quality standards and Airworthiness regulations and interacting with Customers specialists and Airbus stakeholders.Contribute to the deployment of new IS Solutions.The jobholder, in his role of local representative of the global FHS Methods & Tools function for the FHS Hong Kong Region, shall also:Support identification of local business improvement potentials (methods/tools).Perform mapping of the current processes, lead the multi-function team discussion on to-be process definition, and further manage as improvement projects until closure.Collect and channel local digital needs.Coordinate with internal partners to define ways & resources (including manpower, budget, and priority) to address local digital needs/improvement initiatives and get necessary support from the organization to deliver the solution.Support local data governance related duties.Facilitate with local IT representatives the resolution of General IT related issues (IT network, IT workplace environment).IT equipment stock control and procurement.The jobholder shall also act as a Project Manager to drive the implementation of FHS improvements projects in the area of Processes, Methods, and Tools affecting either the local FHS Hong Kong region or more globally the entire FHS business. In this role, the jobholder will interact with the global FHS community worldwide as well as local and central supporting functions (e.g., Airbus IM, Customer Services Digital team) and external partners (Suppliers and Customers).The jobholder is required to act as representative from FHS Hong Kong Region to:Ensure implementation of Airbus Operating System (AOS) in FHS Hong Kong Region in accordance with the annual assessment requirements.Provide necessary support as part of the Airbus HKG crisis management team in case of crisis occurrence.Ensure EHS policy/rules implementation and compliance at office set-up in HKG as part of the Airbus China EHS committee.QualificationsProven work experience in digital functional support. Additional experience in the domain of Supply Chain/Logistics, Aviation material, or fleet management operations would be a plus.Bachelor's Degree or equivalent qualifications, preferable in Computer Science/Information Technology.Strong ability to analyze and solve problems.Capability to perform end-user trainings.Strong English written and verbal communication skills; will be a plus if able to speak in Cantonese/Chinese.Confident in facing customers and delivering impactful presentations.Proficient with office management software.Knowledge of ERP software (SAP) and/or MRO systems (AMOS, TRAX, Ultramain, AMASIS) and/or collaborative solutions and CRM (Salesforce) would be a plus.To be very flexible and adapt to the business & team's needs.To work with short deadlines.To work autonomously.To work with a multicultural and remote team.

#J-18808-Ljbffr

  • Synthetic flight instructor

    3 weeks ago

    Central And Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...

  • Supervisor, Flight Operations Excellence

    5 days ago

    Central And Western District, Hong Kong SAR China HK Express Full time

    Supervisor, Flight Operations Excellence (Engagement)Job no:497762Work type:Full timeLocation:Hong Kong SARDepartment:Flight OperationsHK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.Like you, and just like many people across Asia, we...

  • Customer Service Agent/ Operations Agent

    3 weeks ago

    Central And Western District, Hong Kong SAR China AIR ONE Full time

    Customer Service Agent/ Operations Agent (Cargo Airline)AIR ONE (AO) is seeking an experienced and proactive Customer Service Agent to oversee the airline CARGO operations of the Hong Kong branch.Key Responsibilities include:Act as the primary contact for airlines, freight forwarders, and ground handling agents.Address customer inquiries related to cargo...

  • Assistant manager flight crew services delivery

    5 days ago

    Central And Western District, Hong Kong SAR China AHK Air Hong Kong Ltd Full time

    Air Hong Kong (AHK) is the longest-serving dedicated freighter airline based in Hong Kong. We are the wholly owned subsidiary of Cathay Pacific Airway and have been supporting the DHL Express network throughout the Asia region since 2002. This fast-growing cargo express industry continues to strengthen our business partnership with DHL Express and our...

  • Air Cargo Operations Specialist

    2 weeks ago

    Central And Western District, Hong Kong SAR China AIR ONE Full time

    **Job Overview**AIR ONE is a global network of airlines providing air cargo solutions through charter, ACMI, and scheduled services. Our airline network includes Aerotranscargo, RomCargo Airlines, and One Air Limited, offering flexible and reliable cargo operations.We are seeking an experienced Cargo Service Representative to oversee the airline CARGO...

  • Assistant manager, flight operations quality

    3 weeks ago

    Central And Western District, Hong Kong SAR China HK Express Full time

    Assistant Manager, Flight Operations Quality (Internal Application)Job no: 497692 Work type: Full time, Part time Location: Hong Kong SARDepartment: Safety and Risk Management Responsible for assisting the Manager, Flight & Cabin Quality with effective implementation of the quality assurance program of flight operations in Hong Kong Express Airways, and...

  • Supervisor, Flight Operations Excellence

    2 weeks ago

    Central And Western District, Hong Kong SAR China HK Express Full time

    Supervisor, Flight Operations Excellence (Analysis)Job no:497761Work type:Full timeLocation:Hong Kong SARDepartment:Flight OperationsHK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.Like you, and just like many people across Asia, we...

  • Supervisor, flight operations excellence

    7 days ago

    Central And Western District, Hong Kong SAR China HK Express Full time

    Supervisor, Flight Operations Excellence (Analysis)Job no: 497761 Work type: Full time Location: Hong Kong SARDepartment: Flight Operations HK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world. Like you, and just like many people across...

  • Experienced flight attendant

    2 weeks ago

    Central And Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    For US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: jobs@cathaypacific.com Experienced Flight Attendant (Based in Hong Kong)ISD - Inflight Service Delivery Hong Kong Special Administrative Region of China Cathay...

  • Ais airlines flight attendant requirements and qualifications

    3 weeks ago

    Central And Western District, Hong Kong SAR China Cabincrewhq Full time

    Is becoming a flight attendant your lifelong dream job?As a flight attendant, you will become the airlines' frontliners. Your actions reflect the perceived values of the company you represent. Sometimes this job isn't just about how much you want it, but if you are suitable for it. There are many individuals who wanted a life filled with endless travel and...

  • Flight Attendant Opportunities

    2 weeks ago

    Central And Western District, Hong Kong SAR China Cabincrewhq Full time

    About CabincrewhqCabincrewhq is an innovative airline company that prioritizes customer satisfaction. Our cabin crew members play a vital role in delivering exceptional service and ensuring passenger safety.We are looking for enthusiastic and detail-oriented individuals to join our team as flight attendants.Job DescriptionDeliver top-notch customer service...

  • Service Delivery Associate

    2 weeks ago

    Central And Western District, Hong Kong SAR China Tata Consultancy Services Full time

    Talent Acquisition Specialist Career OpportunityWe are excited to offer a career opportunity for a seasoned professional to join our team as a Talent Acquisition Specialist. In this role, you will work closely with clients to understand their needs and deliver high-quality services. The ideal candidate will have extensive experience in Information Technology...

  • Pilot Development Coach

    2 weeks ago

    Central And Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Role SummaryThe Synthetic Flight Instructor role is critical to ensuring the highest standards of safety and operational excellence within our flight crew. We seek an expert with extensive experience in commercial aviation, specifically in training and evaluating pilots.Key AccountabilitiesDeliver exceptional training as a Flight Simulator Instructor...

  • Customer services officer

    2 weeks ago

    Central And Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    For US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: jobs@cathaypacific.com Role Introduction Reports to: Service Excellence Lead If you are attracted by the dynamic airport operations and hold a strong passion in...

  • Aviation Customer Service Roles

    2 weeks ago

    Central And Western District, Hong Kong SAR China Cabincrewhq Full time

    About CabincrewhqCabincrewhq is a renowned airline company that values its employees. As a flight attendant, you will be part of a dynamic team dedicated to providing world-class service to our passengers.We are seeking experienced professionals who can bring their expertise to our cabin crew team.Key DutiesEnsure passenger safety and comfort during...

  • B787 captain – type rated direct entry

    3 weeks ago

    Central And Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...

  • Boeing B787 Captain Direct Entry Opportunity

    2 weeks ago

    Central And Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Boeing B787 Captain Direct Entry OpportunityWe are currently seeking high-caliber candidates to join our team of experienced pilots.About the RoleThis is an exciting opportunity for a type-rated pilot to join our growing team as a B787 captain.RequirementsType Rated Pilot with a minimum of 7,000 hours Total Pilot Flight TimeMinimum of 2,500 pilot-in-command...

  • Senior Pilot

    2 weeks ago

    Central And Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Senior Pilot - Boeing Aircraft Type Rating RequiredWe are seeking a highly skilled and experienced senior pilot to join our team.About the JobThis role requires a type-rated pilot with significant experience in Boeing aircraft.Key QualificationsMinimum of 7,000 hours Total Pilot Flight TimeMinimum of 2,500 pilot-in-command (PIC) hours on Boeing...

  • Experienced B787 Captain Wanted for Immediate Start

    2 weeks ago

    Central And Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Experienced B787 Captain Wanted for Immediate StartWe are currently seeking an experienced B787 captain to join our team immediately.About the RoleThis role requires a type-rated pilot with significant experience in B787 command.RequirementsType Rated Pilot with a minimum of 7,000 hours Total Pilot Flight TimeMinimum of 2,500 pilot-in-command (PIC) hours on...

  • Airline Transport Pilot

    2 weeks ago

    Central And Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Airline Transport Pilot - B787 Command Experience NeededWe are looking for a highly experienced airline transport pilot to join our team as a B787 captain.About the PositionThis role requires a type-rated pilot with extensive experience in B787 command.QualificationsType Rated Pilot with a minimum of 7,000 hours Total Pilot Flight TimeMinimum of 2,500...