Business Specialist

3 weeks ago


Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time
Business Specialist (eCommerce Operations / Delivery & Release) - ICJob DescriptioneCommerce Operations Services SpecialistResponsibilitiesAt the front line of service to our various local markets by supporting prompt analysis and technical resolution to any operations issues.You'll become an expert of one of the best in class eCommerce technologies in the digital market (SAP Hybris);Gain knowledge in eCommerce, mobile, multichannel and digital application systems;Understand of the Commercial, marketing and operations side of eCommerce operations from within an international retailer.Supporting eCommerce Operations Services Manger to maintain daily eCommerce operations running smoothly in different local markets to drive profitsLooking into local markets appropriate usage on various operations systems for end-to-end business process and partner with local markets operations teams to ensure timely and high quality executionsAnalyzing complex business problems from different angles, performing gap analysis, working collaboratively with various IT teams to identify appropriate technical solutions to solve business problems and automate cross platforms operations reconciliationAble to use simple SQL computer language, Excel formula and reviewing systems logs to speed up the trouble shooting processManaging some system administrative tasks in eCommerce systems solution as per some ad hoc operations/campaigns needSuggesting changes to refine and streamline eCommerce operations workflows with the goal of optimizing working efficiency and productivity without sacrificing qualityPreparing training documentation and coaching local markets teams to use group technical solution to run the online business appropriatelyProvide non-office hour duty call on needed basisWorking closely with in-house stakeholders to achieve assigned key sales, margin, members acquisition, conversion, online traffic targets and ensure local markets to adopt the Group Guideline of eCommerce Operations and Retail Operations StandardsSenior Digital Business Specialist – Delivery & ReleaseCandidates with less experience will be considered as Digital Business Specialist – Delivery & Release.ResponsibilitiesDeliver great customer experience on our website and mobile app, and responsible for the eCommerce solution product change project rollout implementation.Manage the eCommerce project testing and implementation to livePerform business analysis and user requirement studies for various eCommerce systemsReview different technical teams functional design to coach local market operations stakeholders to perform end-to-end testing preparation, full rollout preparation to liveFormulate Test Plans and guide QA to conduct testingReview with technical developers for the test cases, rollout cutover plan to make sure technical teams to build up the right end-to-end solution to local market operations to start the testingReport delivery testing progress against schedules, test metrics to reflect quality, rollout blockerManage technical teams for critical project blockers to provide possible solutionsMonitor entire testing activities, quality delivery on scheduleJob RequirementseCommerce Operations Services SpecialistDegree in e-Commerce, Information System, Computer Science, Operations Research, Industrial Engineering or related disciplines is preferredHave good sound knowledge in e-Commerce/3rd party e-Marketplace, mobile, multi-channel and/or digital system integrationHave strong logical mind with data manipulation skill like Excel/SQL toolsStrong problem solving, analytical skill and patience with a demonstrate high attention to detail. Driven by a desire to make improvementsOrganizational skills with a proven ability to meet critical deadlines, prioritize workload, flexible, adaptable and has ability to multi-task in fast-paced environmentExcellent written and verbal communications skillsPassionate in Digital or E-commerce trendProactive team player, highly organized and efficient with a can-do attitudeExcellent interpersonal skills to be team player and independent contributorPossess knowledge and experience on eCommerce systems, ERP, Warehouse Management System (WMS), 3PL Logistics System is a definite advantageSome travel may be requiredAt least 3 years of experience in retail or eCommerce industry (less industry experience will also be considered)Work in an international environment, being in contact with several Asia marketsThe initiative to complete assignments on time with minimal supervisionWorking hours: normal weekdays working hours + ad hoc system services support as per online mega campaign period in each monthSenior Digital Business Specialist – Delivery & ReleaseDetail-minded, self-motivated and proactiveExcellent interpersonal and communication skillsProficient in MS Office applications, English & ChineseHas working experience in retail industry is a plus

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