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Banking Ops Associate

1 month ago

Central And Western District, Hong Kong SAR China Payoneer Inc. Full time
Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.LocationHong KongWhat you’ll be spending your time on:Daily handling of processing global bank transfers to our customersLocal point of contact for managing relationships with partner banks & providers, including daily communication via email and phoneProcessing and monitoring our global bank payments and transactions with banks and providers aiming at avoiding any kind of delay/error – statuses, volumes, duplicates, rates, fees, technical issues, etc.Providing insights and suggestions on improvements and optimizations of the various flowsSupporting internal and external customers regarding the Global Bank Transfer productOwning and maintaining ongoing communication cadence with internal and external banking relationship contactsWhat we’re looking for:3+ years of experience in the Banks/FX industryAdvanced proficiency in Microsoft Excel and Outlook requiredProfessional experience working with SQL – an advantageBachelor’s DegreeAbility to analyze and action dataExcellent written and verbal internal and external communication skillsAbility to multi-task and work with many systems and different global teams within the companyCurious and creative thinker, proactive, problem solverStrong Team PlayerStrong communication and customer service skillsAction orientated and can handle high stress/impact eventsIs this you?The Payoneers are:Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

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