Lead of API Technical Support

4 weeks ago

Central And Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time
We are looking to hire for one of our ecosystem projects. Our client, a leading digital assets ecosystem globally, is in search of a Lead of API Technical Support.In this role, you will:API Technical Support:

Provide API integration and technical support to help customers smoothly integrate and use the API interface provided by the company.Answer customers' technical questions about API calls, interface documents, function implementation, etc. to ensure that customers can use API efficiently.Communicate with customers and collect feedback, analyze problems and propose solutions to ensure timely resolution and satisfaction of customer problems.

API Documentation and Training:

Write and maintain detailed API documents, including interface documents, sample codes, use cases, etc., to ensure that the documents are clear and easy to understand.Provide customers with API usage training, explain the design, functions and best practices of API interfaces, and help customers understand and effectively use APIs.

Troubleshooting and Problem Solving:

Responsible for the diagnosis and resolution of API-related issues, including interface call errors, performance issues, permission issues, etc.Collaborate with the development team to analyze and resolve technical faults of APIs and optimize the stability and performance of API interfaces.

API Performance Monitoring and Optimization Suggestions:

Monitor the performance of API interfaces, collect and analyze API usage data, and discover potential problems and optimization points.Provide customers with best practices for API use and suggest how to optimize API integration and improve application performance and stability.

Work closely with development, product, operation and maintenance teams to understand product requirements and provide technical support to promote the improvement of API functions and the release of new functions.Participate in the functional planning and version iteration of API products, provide customer feedback and technical suggestions, and ensure the continuous optimization and update of API services.You might thrive in this role if you have:Educational background:

Bachelor degree or above, major in computer science, software engineering or relatedMore than 1 year of experience in API technical support, software development or related technical support.Experience in API document writing, interface debugging and integration testing, and experience in communicating and supporting customers.Technical skills:

Familiar with common Web API (RESTful API, SOAP, etc.) design specifications and implementation methods.Familiar with at least one programming language (such as Java, Python, JavaScript, Go, etc.), able to read and understand code, and help customers solve integration problems.Understand common API management platforms such as Swagger, Postman, Apigee, etc.Understand common data exchange formats such as HTTP protocol, JSON, XML, and have basic debugging skills.Proficient in listening and speaking English

Communication and service skills:

Have good communication skills, can explain technical problems to customers clearly and concisely and provide solutions.Focus on customer experience, be able to listen to customer needs patiently, and proactively solve customer problems.Able to work efficiently in a high-pressure environment, and quickly respond to and solve technical problems encountered by customers.Can support night shift work

Problem solving and analysis skills:

Good troubleshooting skills, able to quickly locate and propose solutions when encountering technical problems.Able to effectively analyze API performance data, identify bottlenecks and provide optimization suggestions.

It will be a plus if you have:Experience in API testing and API performance optimization.Familiar with API security mechanisms, such as OAuth, JWT and other authentication methods.Experience in API product design and development, and the ability to participate in API design and optimization.Experience in customer service, and the ability to bridge the gap between customer support and product development.

#J-18808-Ljbffr

  • Technical Lead

    4 weeks ago

    Central And Western District, Hong Kong SAR China Bank of China Full time

    Technical Lead - API and MicroserviceJob No.:496003Employment Type:Full timeDepartments:Information Technology DepartmentJob Functions:Information Technology, Project ManagementResponsibilities:Deliver the overall technical solution for API and Microservice with related platforms and areas.Lead the technical team to perform Proof of Concept (PoC) on solution...

  • Technical lead

    4 weeks ago

    Central And Western District, Hong Kong SAR China Bank Of China Full time

    Technical Lead - API and MicroserviceJob No.: 496003 Employment Type: Full time Departments: Information Technology Department Job Functions: Information Technology, Project ManagementResponsibilities:Deliver the overall technical solution for API and Microservice with related platforms and areas.Lead the technical team to perform Proof of Concept (Po C) on...

  • Development lead

    3 weeks ago

    Central And Western District, Hong Kong SAR China Bank Of China Full time

    Development Lead - API and Microservice Job No.: 498422 Employment Type: Full time Departments: Information Technology Department Job Functions: Information Technology Responsibilities: Lead the development team to: Design and implement on new API and Microservice foundation and framework on Cloud-based Kubernetes container platform. Promote the API and...

  • Development lead

    4 weeks ago

    Central And Western District, Hong Kong SAR China Bank Of China Full time

    Development Lead - API and Microservice Apply NowJob No.:498422 Employment Type:Full time Departments: Information Technology Department Job Functions:Information TechnologyResponsibilities: Lead the development team to: Design and implement on new API and Microservice foundation and framework on Cloud-based Kubernetes container platform. Promote the API and...

  • Development Lead

    4 weeks ago

    Central And Western District, Hong Kong SAR China Bank of China Full time

    Development Lead - API and MicroserviceJob No.:498422Employment Type:Full timeDepartments:Information Technology DepartmentJob Functions:Information TechnologyResponsibilities:Lead the development team to:Design and implement on new API and Microservice foundation and framework on Cloud-based Kubernetes container platform. Promote the API and Microservice...

  • Senior backend engineer

    4 weeks ago

    Central And Western District, Hong Kong SAR China Bank Of China Full time

    Senior Backend Engineer - API and Microservice Job No.: 498415 Employment Type: Full time Departments: Information Technology Department Job Functions: Information Technology Responsibilities: Perform the implementation on: New API and Microservice foundation and framework on Cloud-based Kubernetes platform Business projects of Core Banking domains,...

  • Senior Backend Engineer

    4 weeks ago

    Central And Western District, Hong Kong SAR China Bank of China Full time

    Senior Backend Engineer - API and MicroserviceJob No.:498415Employment Type:Full timeDepartments:Information Technology DepartmentJob Functions:Information TechnologyResponsibilities:Perform the implementation on:New API and Microservice foundation and framework on Cloud-based Kubernetes platformBusiness projects of Core Banking domains, including Current /...

  • Solution architect

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Solution Architect (API Management and Microservices)Client Description Job Description Establish roadmap and strategies and drive the growth of the IT business in API Management Solutions. Manage the design for API related capabilities. Implement API management solutions including API proxies, mashups, rate limiting, security, analytics, monetization, and...

  • Solution Architect

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Solution Architect (API Management and Microservices)Client DescriptionJob DescriptionEstablish roadmap and strategies and drive the growth of the IT business in API Management Solutions.Manage the design for API related capabilities.Implement API management solutions including API proxies, mashups, rate limiting, security, analytics, monetization, and...

  • Senior Solutions Engineer II, API Security

    4 weeks ago

    Central And Western District, Hong Kong SAR China Akamai Full time

    Would you like to empower organizations to protect their API Ecosystems?Would you like to be a trusted advisor for cutting-edge API discovery, threat mitigation and posture management?Join our Enterprise Security Solution Engineering GroupYou'll work with customers to address their needs in API Security, implementing our solutions for maximum impact. Our...

  • Technical lead

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Technical Lead (Application Development)Client Description Well-established public enterprise Job Description Provide high quality end-to-end business application solutions to the portfolios of Transaction Systems, Channels (digital, retail and telephone), Enterprise Integration, and strategic programs project management and delivery. Be a technology leader...

  • Senior Engineer

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Senior Engineer (Core Java / RESTful API) (Public Enterprise)Client DescriptionWell-established public enterpriseJob DescriptionContribute to the support of Identity Governance and Administration (IGA) and end user request workflow, identity recertification, and relevant compliance dashboard for daily operations.Perform requirement collection, program...

  • Technical Lead

    1 week ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Technical Lead (Application Development)Client DescriptionWell-established public enterpriseJob DescriptionProvide high quality end-to-end business application solutions to the portfolios of Transaction Systems, Channels (digital, retail and telephone), Enterprise Integration, and strategic programs project management and delivery.Be a technology leader in...

  • Senior Solutions Engineer II, API Security

    4 weeks ago

    Central And Western District, Hong Kong SAR China Akamai Full time

    Would you like to empower organizations to protect their API Ecosystems?Would you like to be a trusted advisor for cutting-edge API discovery, threat mitigation and posture management?Join our Enterprise Security Solution Engineering Group!You'll work with customers to address their needs in API Security, implementing our solutions for maximum impact. Our...

  • System Administrator

    4 weeks ago

    Central And Western District, Hong Kong SAR China Bank of China Full time

    System Administrator (IT Technical Support)Job No.:498672Employment Type:Full timeDepartments:Information Technology DepartmentJob Functions:Information TechnologyJob Description:Perform software installation, upgrade and support services on deskside equipment, including PC, Notebook, Printer etc.Provide technical support (onsite or remote) for internal...

  • Technical lead

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Technical Lead (Application Development)Client Description Well-established public enterprise Job Description Provide high quality end-to-end business application solutions to the portfolios of Transaction Systems, Channels (digital, retail and telephone), Enterprise Integration, and strategic programs project management and delivery. Be a technology leader...

  • Technical Lead

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Technical Lead (Application Development) (Public Enterprise) - ICClient DescriptionWell-established public enterpriseJob Description• Work with business users to document requirements and prepare specifications.• Work with project manager, technical manager, and users during the analysis, definition and development phrases. Define and develop functional...

  • IT Technical Support

    1 week ago

    Central And Western District, Hong Kong SAR China 博賢集團 CTI Group Full time

    IT Technical Support / Helpdesk Support (Senior/ Junior)4 days ago Be among the first 25 applicantsJob Responsibilities:Handle IT helpdesk requests.Provide technical support for hardware and software issues via phone, in-person, or remotely.Ensure all IT incidents and user requests are properly logged, responded to, and escalated.Install, configure, and...

  • Technical Lead

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Technical Lead (Application Development)Client DescriptionWell-established public enterpriseJob DescriptionProvide high quality end-to-end business application solutions to the portfolios of Transaction Systems, Channels (digital, retail and telephone), Enterprise Integration, and strategic programs project management and delivery.Be a technology leader in...

  • Technical support manager

    1 week ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Leading IT consultancy in cloud computing solutions Job Description Provide tier-1 support to end users Maintain and develop good support/helpdesk practices for customers Maintain the customer support database Act as the key subject owner for different customers, assisting them with open issues or requests Coordinate projects for various customers...