Guest Services Manager

Found in: beBee S HK - 1 month ago


中西區, Hong Kong SAR China Butterfly Hospitality (HK) Limited Remote Work Freelance Full time

Roles and Responsibilities:

  • Responsible for various front office duties, including on-day room sales and night audit management;
  • Act as a shift leader of front desk and duty manager of the hotel.
  • Supervise and ensure that frontline staff provide guests with exceptional service and engage guests in delightful conversations;
  • Achieve high level of guest satisfaction by anticipating guests’ needs and providing prompt response;
  • Carry out room inspection for VIP;
  • Handle guests’ complaints and emergency situation in a professional manner;
  • Provide on the job training to frontline staff;
  • Ensure effective cross-departmental communication to achieve operational effectiveness; and
  • Perform any ad hoc assignments as required.

Requirements:

  • Diploma holder or above in Hospitality or Tourism Management or related disciplines is preferred;
  • With 3-4 years experience in the role of Front Desk Supervisor / Assistant Manager;
  • Passionate about connecting with people and creating new guest experience; 
  • Possession of good leadership, presentation and organizational skills;
  • Mature, pleasant, detail-minded, customer-oriented with excellent interpersonal skills;
  • Good communication skills and high level of proficiency in both English and Chinese;
  • Candidate with less experience will be considered for the role of Guest Services Supervisor. 


We offer 5-day work week and attractive remuneration package to the successful candidate. Please send your detailed resume with current and expected salary via email: [在 HKSlash 上申請] or [在 HKSlash 上申請] or click Apply now.

(Data collected will be used for our recruitment purpose only)  


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