Endpoint Solutions

Found in: beBee S HK - 2 weeks ago

Hong Kong, Hong Kong SAR China Richemont Full time

MAIN PURPOSE

In your role as Endpoint Virtual Environments Engineer, you represent the Group Technology department as a member of the Network & Systems Management – Endpoint Solutions team. You will play a central role in the EVE engineering activities of the department. This will include but are not limited to: project participation and implementation, change execution, general enhancements and platform implementation requests incident handling support and troubleshooting, together with the associated monitoring of these platforms.

You will work as the first line of response for all L3 Operational issues worldwide within the EVE scope, either those that are identified by the central teams or the Local worldwide IT Support teams. Generally, as part of your overall accountability you are responsible for the health, operational stability and innovation of the provided services and technologies within our scope.

In this context you will work within the EPS-EVE team and transversely across the wider remit of Group Technology.

You will report to the Team Lead.

 

RESPONSIBILITIES

  • Leverage experience with Citrix to setup and maintain virtual desktops and virtual apps in AWS
  • Deploy and lifecycle of gold images with an as code approach through DevOps scripting tools
  • Troubleshooting, problem tracking, root-cause analysis, may engage with vendor support
  • Detect trends in technical issues, develops recommendations for long-term improvements
  • Communicates status of issue and resolution to internal customers
  • Drives innovation within the platform scope, ensuring solutions are not tied to a specific vendor and align with strategic objectives

 

REQUIREMENTS

Experience / technical scope

  • Minimum 5 years of experience as an IT System Engineer
  • Citrix, Virtual Desktops and Apps, Citrix Cloud mandatory. Experience in global environment or large environments is an advantage. Other virtual environments competitors, an advantage
  • Experience with VDI environments and MCS deployments
  • Scripting languages: PowerShell and Citrix PowerShell scripting mandatory; json, yml, vbs, Python is an advantage
  • Knowledge of FSLogix, WEM
  • Familiar with Windows Server, Active Directory, Azure AD, Group Policy
  • Client: Windows 10 / 11, macOS, iOS, Linux
  • Experience or willingness to learn Infrastructure as Code through DevOps scripting (GitLab CI/CD, Terraform, Packer, Ansible)
  • Experience in maintaining gold images for Citrix Workers and Virtual Desktops
  • Technical knowledge and experience with AWS, Alibaba is an advantage
  • Agile work experience with Jira, an advantage
  • Documenting on Confluence

 

Professional certifications (preferrable but not a must)

  • Citrix (CCA/CCP/CCE-V)
  • AWS Cloud Practitioner
  • Alibaba Cloud Certified Associate, an advantage
  • Microsoft certifications, an advantage
  • Security certifications, an advantage
  • ITILv4
  • SCRUM
  • Others

 

Competencies

  • Excellent planning, organizational, and time management skills, with the ability to prioritize tasks effectively
  • Demonstrated strategic thinking abilities
  • Proven track record in problem-solving and customer service excellence
  • Excellent analytical and communication skills, both verbally and written
  • Highly self-motivated and proactive, with the ability to lead projects independently
  • Strong sense of responsibility and ownership over the platform
  • Ability to work autonomously while contributing effectively to team dynamics
  • Fluency in English; proficiency in Chinese is an added advantage

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