Merchant Operations Specialist

Responsibilities:

• Handle daily merchant operations of new applications, profile setup, record keeping and account maintenance, ensure the onboarding process comply with internal/ external policies/ regulation.
• Managing product flow from warehouse to customers, handling customer communications regarding product availability, returns, and complaints, ensuring customer satisfaction.
• Handle customer returns, complaints, and queries promptly and effectively.
• Maintain and update customer account information and master data.
• Optimise stock accuracy, aligning it with targets and cost considerations.
• Manage both inbound and outbound logistics, and create necessary shipping and delivery documents.
• Proactively identify process improvement opportunities and manages initiatives to enhance operational efficiency across the fulfillment process, keep all documentation and SOP updated.
• Perform ad-hoc tasks as required/ assigned

Requirements:

• Higher Diploma or above in any discipline (Fresh graduate is welcomed)
• Candidate with less experience will be considered as Merchant Operations Associate
• Relevant experience in client onboarding, customer success/service, client operation or sales support will be an advantage
• Strong analytical and problem-solving skills
• Proactive attitude, patient, well-organised and attentive to details
• Good team player with good communication and interpersonal skills
• Good command of both written, spoken, and typing English and Chinese (Cantonese and Mandarin)
• Proficiency in Microsoft Word, PowerPoint, especially in Excel
• Immediate available is preferred

Compensation package:

• Performance bonus
• Medical benefits
• 5-day Work Week
• 12 days Annual Leave

Perks:

• Sharp, talented and motivated co-workers
• Fun and relaxed office environment
• Sense of ownership
• Free snacks and drinks
• Wearing Casually